Engagement Coordinator- McCandless store

The TJX Companies, Inc.•Pittsburgh, PA

3d•$14 - $15•Onsite

About The Position

The Engagement Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates on register transactions and frontline execution. It requires acting with integrity, following company policies and procedures, fostering a welcoming and engaging culture, pursuing team and individual results, and working in multiple store areas as needed. The coordinator handles customer concerns, shares customer feedback and company initiatives with Associates, provides recognition and constructive feedback, monitors cash controls and frontline equipment, and coordinates register assignments and breaks. The role also helps maintain paperwork, cleanliness, recovery, organization, queue-line merchandising, and operational and loss-prevention standards, while promoting store safety and handling damages and Mark out of Stock appropriately. The position is at the HomeGoods store at 850 Providence Blvd, Pittsburgh, Pennsylvania. Starting pay is $14.25 to $14.75 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

High school graduate or equivalent degree preferred.
Available to work a flexible schedule, including evenings and weekends.
Able to work as a team member.
Excellent interpersonal skills.
Exceptional customer service skills.
Able to lift heavy merchandise with or without reasonable accommodations.
Able to train and provide direction to others.
Able to operate a register and handle money.
Able to handle confidential information with discretion.

Nice To Haves

Experience as a coordinator or previous retail or supervisory experience preferred.

Responsibilities

Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
Address customer concerns and issues promptly.
Update Associates on customer experience feedback, goals, and company initiatives.
Train and mentor Associates on policies, procedures, and register transactions.
Recognize cashier performance and provide constructive feedback.
Maintain and monitor cash controls, including the change fund.
Follow labor laws and meal and break period policies.
Assign registers and coordinate breaks to optimize frontline and sales-floor coverage.
Audit and approve paperwork.
Maintain cleanliness, recovery, and organizational standards throughout the frontline.
Monitor frontline equipment and communicate issues to management.
Execute and adhere to company directives.
Maintain merchandising standards within the queue line.
Follow operational, merchandise, and loss-prevention policies and procedures, including merchandise ticketing, EAS tagging where applicable, and coding standards.
Ensure proper and timely handling of damages and Mark out of Stock.
Promote a safe environment and report safety hazards.
Work in multiple areas of the store as needed and perform other duties as assigned.