Enforcement Ambassador

Pivot Parking•Fayetteville, NC

1d•$18

About The Position

The Parking Enforcement Agent helps ensure compliance with parking regulations and maintain order in designated parking areas. The role patrols assigned areas, issues citations for parking violations, and assists the public with parking-related questions. As a representative of the parking authority, the agent promotes public safety and the efficient use of parking facilities. Agents patrol on foot, by golf cart, or in a vehicle; monitor facilities for illegal activity, vandalism, and safety hazards; document and issue citations; and explain regulations, payment procedures, and appeal processes. They provide courteous public assistance, address citation-related complaints and disputes, and may help motorists with lockouts, flat tires, or other minor vehicle issues. They also inspect and maintain enforcement equipment and report malfunctions to supervisory staff. The role typically involves outdoor work in varying weather conditions, extended periods of walking or standing, and occasional lifting of lightweight objects. Evening, weekend, and holiday work is common depending on enforcement schedules and requirements. Full-time and part-time positions are available.

Requirements

High school diploma or equivalent.
Knowledge of parking regulations, traffic laws, and enforcement procedures.
Strong communication and interpersonal skills, including the ability to interact professionally with the public and address conflicts or disputes effectively.
Ability to work independently and make sound judgments when enforcing parking regulations.
Physical fitness and stamina to patrol parking areas on foot or by golf cart for extended periods.

Nice To Haves

Additional education or training in law enforcement, criminal justice, or a related field.
Previous experience in parking enforcement, security, or law enforcement.

Responsibilities

Patrol assigned parking areas on foot, by golf cart, or in a vehicle to identify parking violations.
Monitor parking facilities for illegal activity, vandalism, and safety hazards, and report concerns to supervisory staff or law enforcement.
Issue citations for parking violations and accurately document the infraction and location.
Explain parking regulations, citation payment procedures, and the appeals process to violators.
Maintain complete records of issued citations, including license plate numbers, vehicle descriptions, and violation details.
Answer public questions and provide information about parking regulations, payment options, and parking facilities.
Address complaints or disputes about citations and explain the citation and contesting procedures.
Assist motorists with vehicle lockouts, flat tires, or other minor vehicle-related issues as needed.
Inspect and maintain parking enforcement equipment, including handheld citation devices, chalk markers, and digital cameras.
Report equipment malfunctions or deficiencies to supervisory staff for repair or replacement.