Lot Enforcement

LAZ Parking California•San Diego, CA

2d•Onsite

About The Position

The Lot Enforcement employee monitors assigned garages and surface lots, ensures they are maintained and cleaned daily, and issues fee notices when appropriate to help ensure parkers comply with time-zone requirements. The role also provides customer assistance and promotes positive customer relations through responsive, friendly service. The position is located in La Jolla, California, and is full-time, Tuesday through Saturday from 7:00 a.m. to 3:30 p.m., with Mondays and Sundays off. Weekend availability is required. The employee must be prepared to travel on foot throughout the assigned garage, perform general light maintenance and cleaning, and complete daily maintenance checklist duties. The role may also involve assisting customers in the garage, over the intercom, in lobbies, lanes, and in the parking office, as well as providing vehicle assistance.

Requirements

Experience with general facility maintenance.
Experience in customer relations.
Ability to communicate professionally and effectively.
Ability to handle challenging and emotionally charged situations.
Ability to work unsupervised.
Ability to speak, read, and comprehend English.
Demonstrate urgency and timeliness.
Excellent team-building and interpersonal skills.
Ability to lift, push, and pull at least 30 pounds.
Ability to stand, walk, and run for extended periods.
Ability to bend, stoop, squat, and lift frequently throughout a shift.
Ability to operate machinery, including a golf cart.
Ability to work outdoors in varying weather conditions, including heat, rain, and cold.
Availability to work weekends.

Nice To Haves

High school diploma or GED.
Strong customer service experience.
Parking and/or hospitality industry experience.
Parking industry experience.
Cleaning experience and outdoor housekeeping experience.
Janitorial, laborer, housekeeping, cleaning, maintenance, or porter experience.

Responsibilities

Ensure the assigned garage is maintained and cleaned daily.
Travel on foot throughout the assigned garage to enforce parking requirements.
Ensure parkers comply with time-zone requirements and issue fee notices when appropriate.
Report concerns or needs to the direct supervisor when asked or in an emergency.
Wear the correct LAZ Parking uniform and be on time and ready to work as scheduled.
Perform general light maintenance of garages and surface lots, including sweeping, wiping surfaces and equipment, emptying trash, and picking up trash.
Complete all daily maintenance checklist duties efficiently and on time.
Greet customers by name, respond promptly to correspondence and problems, and develop rapport with the customer base.
Provide vehicle assistance to customers in the garage.
Assist customers over the intercom system and in lobbies, lanes, and the parking office.
Promote customer relations by providing friendly, helpful service and customer satisfaction.
Perform other duties as assigned.