Energy Support Coordinator - New Century FS - Ames, IA

Growmark•Ames, IA

3d•Onsite

About The Position

The Energy Support Coordinator provides administrative support for accounting functions to help ensure timely and accurate information for the Energy Department. The role works closely with Energy Salesmen and supports managers and salespeople with Energy activities. It also provides customer service to walk-in and phone customers and assists with Energy projects as needed. Work is conducted mainly in a typical office environment, with slight exposure to warehousing or storage facilities. Conditions are generally satisfactory, though work may sometimes take place in a noisy, open area while interacting with team members and serving customers. Extended hours beyond normal hours may be required to meet seasonal demands.

Requirements

An Associate’s degree or equivalent.
1–3 or more years of clerical-related work experience.
Knowledge of professional communication skills and customer service, and the ability to multitask.
Proficiency in Microsoft Office, including Excel, Outlook, Teams, and Word.
Demonstrated business knowledge, collaboration, communication, customer focus, decision-making, and skill-development abilities.
Valid driver’s license and satisfactory driving record, maintained throughout employment.
Ability and willingness to participate in required training, including training on GROWMARK policies and procedures and other position-related topics.
Employment is contingent on an acceptable job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permitted by law.

Responsibilities

Assist Energy Salesmen with entering customer bookings, sales transactions, tank rentals, and completed leak checks.
Prepare accurate invoices for propane and fuel deliveries and service work in a timely manner.
Assist with placing orders, pricing, and billing in E-supply, Agvance, and Esys for the Energy Department.
Prepare appropriate documentation and maintain records in the Tank Spotter database.
Update and maintain accurate information in the Esys database and Agvance accounting system, including pricing and reporting.
Learn and use accounting software and adapt to changes that improve operational efficiency.
Apply customer payments to accounts accurately and promptly.
Provide quality customer service to walk-in and phone customers.
Perform general office duties, including opening, sorting, and distributing mail.
Operate office equipment such as photocopiers, scanners, and computer systems.
Follow administrative policies and procedures, safety rules, and applicable governmental regulations.
Maintain cleanliness of the office space.
Assist with Energy projects requiring attention to detail.
Support managers and salespeople with Energy activities.
Use organization, time-management, and problem-solving skills to work efficiently and effectively.
Follow GROWMARK’s Code of Conduct and Corporate Compliance Program, and applicable Environmental Health and Safety, OSHA, and DOT policies and procedures.
Perform other duties as assigned.