Energy Services Project Coordinator

City of Idaho Falls•Idaho Falls, ID

23h•Hybrid

About The Position

The Energy Services Project Coordinator supports Idaho Falls Fiber and Idaho Falls Power initiatives related to energy efficiency, customer engagement, electric vehicle (EV) programs, fiber services, marketing, grant administration, and community outreach. This position assists with customer education, program coordination, digital communications, and public awareness efforts that promote energy conservation, electrification, innovative utility services, and strong community relationships. Employees in this role gain exposure to emerging energy technologies, electric vehicle infrastructure, grant administration, digital communications, and customer-focused utility programs. It is an ideal opportunity for someone who enjoys variety in their work, values meaningful public service, and wants to play an active role in shaping the future of energy and connectivity in Idaho Falls.

Requirements

Graduation from High School
Three (3) years of experience in providing community engagement, events, activities, and marketing or three (3) years of experience with utility conservation or energy service programs
Degree in marketing, communications, journalism, Business Administration, Customer Service or construction or electrical program.
An equivalent combination of education and experience.
Working knowledge of modern business management practices and procedures, energy consumption patterns.
Considerable knowledge of effective public relations, marketing, communications, consumer education methods and procedures.
Strong knowledge of interpersonal communication skills.
Knowledge of principles of supervision.
Knowledge of personal computers and software applications including Microsoft Office, Publisher, social media platforms, database management.
Skill in the art of diplomacy and creative problem-solving.
Ability to carry on an effective conversation with upset customers.
Ability to develop and maintain effective working relationship with supervisors, fellow employees, and the public.
Skill in communicating effectively, verbally and in writing.
Personable and capable of presenting programs and presentations to individuals or groups.
Must possess and maintain a valid Idaho Class "D" Driver's license.
Must work under on-call situations.
May be required to work after hours and on weekends, some call out duty required.

Responsibilities

Assists with residential and commercial energy audits, including site visits, field data collection, analysis, and preparation of audit findings and recommendations.
Works with customers, contractors, and others to answer energy-related questions and complaints, demonstrate energy-efficient products, and explain Energy Services programs.
Provides operational support for energy efficiency programs by assisting with program administration, customer communications, participation tracking, and reporting requirements.
Maintains appropriate files and documentation for energy services programs, EV programs, grant funded projects, or applicable Bonneville Power Administration program requirements.
Assist with implementing conservation programs, and provide on-site evaluations when needed.
Assists in the development, coordination, promotion, and administration of Idaho Falls Power’s electric vehicle (EV) programs and initiatives, including customer education, EV charging infrastructure outreach, rebate or incentive programs, fleet electrification support, and public awareness campaigns.
Monitors developments and emerging trends related to electric vehicles, beneficial electrification, charging infrastructure, and utility industry innovation.
Recommends program enhancements and opportunities that support Idaho Falls Power’s strategic objectives.
Support public outreach efforts by helping plan, promote, and coordinate community events, workshops, EV demonstrations, and educational campaigns that strengthen customer relationships and public awareness.
Promote, sell, and educate IFF / IFP customers about products and services such as fiber to the home.
Completing follow-up calls regarding fiber service installation to ensure positive customer experience and outcomes.
Create and maintain educational tools, online resources and informational material that help customers better understand energy efficiency, fiber program, utility services, programs and industry topics.
Identify opportunities to improve customer service processes, digital engagement strategies, EV program participation, fiber marketing and outreach initiatives.
Recommend and implement innovative solutions that enhance customer satisfaction and support Idaho Falls Power and Idaho Falls Fiber strategic objectives.
Maintain and regularly update the Idaho Falls Power and Idaho Falls Fiber websites to ensure information is accurate, timely, user-friendly and aligned with organizational goals. This includes content management, monitoring functionality and coordinating updates across the departments.
Track website and social media analytics, customer engagement metrics, and digital performance indicators.
Use data-driven insights to recommend improvements that enhance user experience and increase customer interaction.
Monitors program performance, customer participation, and emerging trends to identify opportunities for continuous improvement and enhanced service delivery.
Keeps current on communications, marketing, public relations, and customer education developments through participation in periodic training seminars, meetings, literature, and other related activities.
Coordinates with schools on school education programs related to energy awareness.
Administer and manage all active grants, ensuring compliance with local, state, and federal guidelines, which include financial reporting, budgeting, progress reporting, milestone tracking, and reconciliation of funds.
Maintain grant documentation, including financial reports, application materials, and compliance reports.
Stay updated on grant compliance regulations to ensure all programs meet the appropriate guidelines.
Provide regular updates and reports to the management team on grant status and financial tracking.
Assist in preparing presentations, reports, and updates to utility senior leadership and Board on grant activities.
Oversees the day-to-day operations and administration of Idaho Falls Power’s Electric Vehicle (EV) Program, including management of EV charging infrastructure, grant compliance, reporting, and customer support.
Ensures all grant reporting requirements and program procedures are completed accurately and submitted on time.
Serves as the primary point of contact for all EV-related matters, including coordination with vendors, contractors, field crews, and internal departments.
Monitors and helps ensure the reliable operation of the utility’s EV charging sites and coordinates maintenance or repair activities as needed.
Serves as the primary point of contact for the Point-of-Sale system, Blink, and Kempower.
Works closely with the CFO on EV rate design and financial tracking and oversees the financial administration and operational support of the EV charging program and related grant-funded initiatives.
Performs related duties as assigned.