Energy Assistance Coordinator- Dallas, TX

Atmos Energy•Dallas, TX

3d•Onsite

About The Position

The Energy Assistance Coordinator processes contacts with community action agencies (CAAs), analyzes agency requests, and resolves or coordinates issues involving pledges, payments, CIS pledge alerts, and service order activities. The coordinator balances customer and agency needs, works with internal departments and business units to track and resolve agency payment activities, maintains CAA profiles, and administers CAA agreements in accordance with local and state funding sources, rules, and regulations. The role is based in an office environment and may require some travel.

Requirements

High school diploma or General Equivalency Diploma (GED).
Two years of experience in a community action agency, social services, and/or customer service functions.
Effective verbal and written communication with internal and/or external customers.
Ability to perform basic addition, subtraction, multiplication, and division.
Intermediate computer skills for data entry, reference, and/or retrieval tasks.

Nice To Haves

Spanish bilingual ability is preferred but not required.
Previous experience with a Customer Information System.

Responsibilities

Process inbound and outbound CAA contacts by analyzing, evaluating, and addressing agency requests.
Resolve or coordinate resolution of CAA requests and issues involving pledges, payments, CIS pledge alerts, and service order activities, balancing customer and agency needs.
Collaborate with internal departments and business units to track and resolve agency payment activities.
Update and maintain CAA profiles.
Adhere to local and state CAA funding sources, rules, and regulations, and administer CAA agreements.