Energy Assistance Coordinator- Dallas, TX

Atmos Energy • Dallas, TX

4d • Onsite

About The Position

The Energy Assistance Coordinator processes inbound and outbound contacts with community action agencies (CAAs), evaluates agency requests, and resolves or coordinates issues involving pledges, payments, CIS pledge alerts, and service-order activities. The role balances customer and agency needs and collaborates with internal departments and business units to track and resolve agency payment activities. It also maintains CAA profiles, follows local and state CAA funding-source rules and regulations, and administers CAA agreements.

The position works in an office environment and may require some travel. Occasional physical activities may include bending, stooping, grasping, reaching, twisting, turning, and lifting.

Requirements

• High school diploma or GED.
• Two years of experience in a community action agency, social services, and/or customer service functions.
• Effective verbal and written communication with internal and/or external customers.
• Ability to perform basic addition, subtraction, multiplication, and division.
• Intermediate computer skills for data entry, reference, and/or retrieval tasks.

Nice To Haves

• Spanish bilingual ability; preferred but not required.
• Previous experience with a Customer Information System.

Responsibilities

• Process inbound and outbound CAA contacts and analyze, evaluate, and address agency requests.
• Resolve or coordinate resolution of CAA requests and issues involving pledges, payments, CIS pledge alerts, and service-order activities, balancing customer and agency needs.
• Collaborate with internal departments and business units to track and resolve agency payment activities.
• Update and maintain CAA profiles.
• Adhere to local and state CAA funding sources, rules, and regulations, and administer CAA agreements.

Benefits

• Holidays and paid time off.
• Parental leave.
• Retirement savings plan with matching and fixed annual company contribution.
• Annual bonus opportunity.
• Employee Assistance Program.
• Short-term and long-term disability plans.
• Basic life insurance.
• Company contribution to a Health Savings Account with an HDHP.
• Wellness programs.
• LifeLock identity theft protection.
• Paid training.
• LinkedIn Learning.
• Medical insurance and prescription drug coverage.
• Dental insurance.
• Vision insurance.
• Employee/dependent life insurance.
• Employee/dependent accidental death and dismemberment insurance.
• Healthcare, dependent care, and limited-purpose flexible spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED