Energy Advisor

Puget Sound Energy • Bellevue, WA

6d • $59,300 - $92,100

About The Position

Come join Puget Sound Energy in a customer service role that directly interacts with customers to provide personalized support and recommendations to reduce their energy burden and adopt clean and efficient products and services. As an Energy Advisor, the position researches, analyzes, resolves, and responds to customer inquiries, issues, and requests related to energy efficiency and conservation via phone interactions; and promotes and explains energy efficiency and renewable programs and their advantages. The position includes handling a high volume of inbound customer calls and emails while maintaining professional and clear communication throughout each interaction. All PSE employees are expected to uphold the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities and promote and support a culture of total safety. Additionally, employees need to demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. All duties are to be performed in accordance with all regulatory compliance obligations.

Requirements

• Associate degree or equivalency in general studies and/or three years of experience working in public contact providing assistance to customers regarding inquiries, complaints or issues.
• Proficient in word-processing, presentation and spreadsheet applications.
• May be required to work outside of normal shift (may work events on weekends or after hours)

Nice To Haves

• Knowledge of residential and commercial energy end-uses, residential structures characteristics, and heat loss theory.
• Knowledge of energy codes, standards and regulations.
• Technical knowledge in customer equipment application and the economic choices associated with them.
• Some utility experience.
• Experience using PSE’s SAP Service Cloud and MDL applications.

Responsibilities

• Consults with customers to help lower bills and educate them regarding energy efficiency and conservation.
• Assists in executing promotional and process plans within the channel to efficiently and effectively reach program targets.
• Utilizes multiple internal systems to analyze customer energy usage, billing questions or concerns and to determine root cause for high bills and offer recommendations for ideal products, programs and services to help lower use and save money.
• Promotes PSE energy efficiency and conservation programs and services at community and corporate outreach events such as trade and home shows, fairs, educational workshops and trainings.
• Informs, creates awareness and educates customers regarding energy efficiency and renewable energy programs and assists with customer enrollment process.
• Manages high-volume customer interactions in a fast-paced environment.
• Performs other duties as assigned.

Benefits

• medical, dental, vision, basic life, and short- and long-term disability insurance.
• supplemental life insurance
• accidental death and dismemberment insurance
• flexible spending accounts for health care and dependent daycare
• Employee assistance program (EAP)
• 401(k) investment option
• cash balance retirement plan
• Paid Time Off (PTO)
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree