Energy Management Advisor

Enova Power Corp.•Waterloo, ON

1d•CA$87,580 - CA$109,470•Onsite

About The Position

Enova Power Corp. is seeking an Energy Management Advisor for the Innovation and Energy Management department at their Country Squire location. This role involves serving as a trusted energy advisor and primary point of contact for medium and large commercial, municipal, institutional, and industrial (CI&I) customers (Key Accounts). The position provides technical guidance and support for electricity demand side management (eDSM) project development, promotes eDSM program offerings, and encourages customer participation. The advisor will also assist with service-related matters including rates and billing inquiries, power quality and outages, distributed energy resources, and beneficial electrification. The incumbent must be adept at technical sales and building strong relationships with Key Accounts.

Requirements

Advanced written and verbal communication skills and the ability to make effective presentations to small groups
Advanced MS Office skills
Intermediate project management and problem-solving skills
Intermediate critical thinking and troubleshooting skills within known procedures or precedents
Intermediate time management and planning skills with the ability to multitask and adapt to changing industry standards
Advanced sales and business development skills
Advanced skills in data analysis
Advanced client management skills
Advanced skills in customer engagement and relationship management
Post-secondary degree/diploma in Engineering, Science, Environmental Business or equivalent education and experience
Certified Energy Manager (CEM) and Certified Measurement and Verification Professional (CMVP) designations
Advanced knowledge of energy efficiency programs, analysis techniques, mechanical and electrical systems
Advanced knowledge of energy end uses, energy efficiency, energy management/demand management technologies and practices
Intermediate knowledge of International Performance Measurement and Verification Protocol (IPMVP)
Basic knowledge of rate structures, electricity bill charges, and customer connection processes
Basic knowledge of renewable generation, distributed energy resources, power quality, net-zero targets, electric vehicle infrastructure, etc.
Basic knowledge of Occupational Health and Safety requirements as it relates to individual, organizational, and operational requirements
Minimum of 5 years’ experience in a key account and/or client management role in a utility or related environment
Minimum of 5 years’ experience managing projects, performing equipment and facility data analysis, technical sales, building systems and process equipment assessment
Minimum of 3 years of experience developing new business opportunities for customers and clients
Valid Class “G” driver’s license

Responsibilities

Builds and maintains proactive business relationships with multiple levels of contacts within assigned customers and clients ranging from technical to executive level.
Works with customers and clients to determine needs, business drivers and future energy plans.
Assists the Customer Care group with escalations relating to Key Accounts.
Acts as the customer liaison when working with the engineering department.
Targets Key Accounts to offer support in identifying and developing eDSM projects.
Prepares usage data, load profiling and power quality reports for presentation to customers to help them to better understand their electrical consumption related to their operations.
Perform desktop and on-site assessments of energy management opportunities to develop and present business cases for customer participation in eDSM programs.
Assists customers in preparing eDSM program applications and navigating the application process acting as their applicant representative.
Assists in development and delivery of marketing, education, training material, presentations, and events to customers and channel partners.
Remains current on government policy, rules, market developments, industry applications and new technologies to promote eDSM initiatives.
Meets with customers to capture and record intelligence on eDSM project opportunities, electrification activities, distributed energy resources, etc.
Reports and maintains records of customer interactions with quality and accuracy using a Customer Relationship Management (CRM) system and other systems.
Provides analysis and insight into customer behaviours to support management decision-making.
Support Corporate Occupational Health & Safety initiatives by incorporating safe work practices into their daily work routine.
Complete the regularly scheduled cybersecurity awareness training.
Maintain an awareness of the sensitivity of the data within the work environment.
Keep passwords private.
Report changes in user status.
Report suspected security violations.
Follow staff reporting structure to communicate if any concerns/issues/risks are identified.
Follow physical security protocols.