Endpoint System Administrator

State of Washington•Pierce County – Lakewood, WA

3d•Hybrid

About The Position

The recruitment is open on an internal basis only to permanent state employees of the Washington Military Department. This position reports to the Policy and Planning Manager within the Information Technology division and is responsible for performing system administration and oversee daily functions related to the management of agency endpoint devices such as desktops, laptops, and cell phones.

Requirements

Seven years of progressive professional level experience in organizational management, information technology, or consulting
Five years of experience with Information Technology customer support operations
Three years of experience with endpoint management system operations in a production environment.
Valid to drive in the State of Washington.
Must meet requirements of the REAL ID Act.
Willingness to work on a Military Controlled Access Installation.
Must meet access requirements / background check which can be found in the Camp Murray Access Requirements Policy (Unified Policy No. 18-01 ).
Must be willing to sign releases of information and shall not have access to any investigative materials and files.

Nice To Haves

Bachelor's degree in computer science or related field.
Intune Admin Certificate (MD-102).
Microsoft Certified Solutions Expert (MCSE).
Microsoft Certified Modern Desktop Administrator Associate.
Deploy and manage modern workplace endpoint solutions using Microsoft Intune, Windows Autopilot, and Microsoft 365 Defender.
Device enrollment, provisioning tools, and automation for Windows, MacOS, iOS, and Android platforms.
Leverage Microsoft 365 admin tools, Endpoint Analytics, and reporting platforms to track device health, security, and adoption.
Ensure compliance with relevant laws, regulations, and industry standards.
Take action to learn and grow.
Meet the needs of others.
Knowledge of: Microsoft Entra ID, RBAC, Conditional Access, device compliance policies, and Microsoft Purview.
Knowledge of Security and compliance frameworks such as DISA STIGs, DoD RMT, CIS Benchmarks, NIST 800-53/800-171 controls, auditing requirements, and secure configuration baselines.
Knowledge of Patch lifecycles, CVE/CVSS, WSUS/WUfB, Defender for Endpoint threat exposure metrics, and rollout risk management.

Responsibilities

Serve as lead administrator for the endpoint management system used by the Washington Military Department.
Perform administrative tasks associated with an endpoint management system, including system setup, configuration and management.
Responsible for ongoing care and health of the endpoint management system.
Integrate and transition to technology solutions as necessary to ensure adequate management of endpoint services.
Configure device/endpoint policies and compliance rules within endpoint management system.
Serve as primary tier 2 support provider for requests involving agency endpoint devices.
Independently troubleshoot and resolve intermediate and advanced endpoint support requests.
Proactively and regularly communicate with affected customers/users regarding status of support request.
Prioritize support requests based on security/risk, agency need, and user experience.
Responsible to ensure long-term enhanced value delivery for agency endpoint devices necessary to ensure devices are protected and capable of providing business value and an optimal end user experience.