Endpoint Experience Administrator II

BLUE ORIGIN•Seattle, WA

3d•$91,852 - $128,592

About The Position

This role is part of Enterprise Technology (ET), where we’re developing the digital infrastructure needed to build the road to space, with an emphasis on digital capabilities required to advance Blue Origin’s mission. Enterprise Technology is the center of excellence for digital technology at Blue Origin, providing oversight and governance to align technology and business strategies. We are a team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of performance, safety and modernization. This position will directly impact our organization's IT Endpoint Experience and will require your commitment and detailed attention towards secure and efficient endpoint management. As a member of the Endpoint Experience Team, a hardworking group of administrators and engineers, you will provide critical Endpoint Management and Mobile Device Management (MDM) solutions to support our staff across various systems within Blue Origin. You will share in the team's impact on all aspects of endpoint management, including mobile devices, Macintosh systems, and other enterprise endpoints. You must have a passion for solving complex and interesting problems, adapting quickly and as needed to support our unique environment and demanding customers.

Requirements

Background in endpoint management and mobile device management
Strong experience with Microsoft Intune for Endpoint Management
Proficiency in Jamf for Macintosh management
Entra and Active Directory administration
Hardware and software troubleshooting and support
Minimum of a B.S. degree in information systems or computer science, or equivalent practical experience
5+ years' experience working in information technology in system administration/engineering
Strong automation and scripting skills to optimize for consistency and efficiency
Customer Service-oriented attitude to support and instruct computer users with technical backgrounds
Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Nice To Haves

General interest and knowledge in core cybersecurity principles and practices
Familiarity with identity and access management concepts
Understanding of data protection and privacy best practices
Awareness of current trends in endpoint security and threat landscapes
Interest in cloud security concepts and practices
Knowledge of compliance frameworks relevant to endpoint management (e.g., NIST, ISO, CIS)
Experience with or interest in security automation and orchestration
Familiarity with risk assessment and management in an IT environment
Understanding of incident response processes and procedures
Commitment to continuous learning and staying updated on emerging security technologies and threats

Responsibilities

Configure and support Endpoint Management solutions, primarily Microsoft Intune
Administer and maintain Macintosh management systems using Jamf
Support all aspects of endpoint management, including availability, reliability, performance, monitoring, backup, and security-related functions
Install, configure, deploy, patch, and automate all aspects of endpoint infrastructure
Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end
Document processes and infrastructure
Drive and lead improvements across the endpoint management spectrum
Regular participation in on-call rotation