Endpoint Administrator

Optimum • Plano, TX

1d

About The Position

The Specialist Computing is responsible for managing and supporting the organization's end-user computing environment, including the administration of Microsoft Intune, SCCM (System Center Configuration Manager) and Jamf Pro. This role involves ensuring the stability, integrity, and efficient operation of the systems that support core organizational functions. This role is also responsible for managing system updates, planning, testing and deploying required applications and operating system upgrades, and maintaining the security and compliance of the end-user computing environment. Additionally, the role will serve as an escalation point for issues with end-user services such as printing, VPN/connectivity tools, and collaboration software. The specialist will provide next level support for the Service Desk and Deskside Support teams, and at times will be required to provide direct support to end-users. Lastly, the Specialist Computing plays a critical role in maintaining the operational efficiency and security of the organization's end-user computing environment.

Requirements

• Proven experience with Microsoft Intune, SCCM, and Jamf Pro administration and troubleshooting
• Strong understanding of Windows, macOS, iOS and Android, including device management and software deployment principles
• General knowledge of DNS structure and DNS records
• Ability to work independently and as part of a team, with a focus on customer service
• Excellent problem-solving skills and the ability to manage multiple tasks simultaneously
• 1-3 years on a Level 2 support team or 3-5 years in a senior role on a Level 1 support team
• Applicants must be authorized to work for ANY employer in the U.S.

Nice To Haves

• Experience with VMware Horizon is a plus
• A bachelor's degree in IT is preferred

Responsibilities

• Provide daily management and support of the Microsoft Intune, SCCM, and Jamf environments
• Serve as the escalation point for the Service Desk and Deskside support group for Windows, macOS/iOS/Android issues. Provide individual end-user support as needed to resolve prevalent issues, including using remote control tools to conduct troubleshooting sessions
• Coordinate, plan, and execute enterprise-wide deployments for end user devices through systems management tools, including software deployment, monthly security update deployment, security policies
• Submit detailed troubleshooting notes in all Incidents and Service Requests, escalate issues to either engineering teams or vendors as necessary to resolve issues
• Collaborate with engineering teams to identify opportunities for improvement
• Review, validate, and coordinate upgrades for end user device operating systems, including quarterly review and remediation of outdated operating system versions
• Ensure compliance with organizational standards and security policies

Benefits

• We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level