Endpoint Administrator

Toyota Material Handling•Village of Greene, NY

4d•Onsite

About The Position

We’re seeking a passionate and dedicated Endpoint Administrator to join our team. In this role, you’ll be responsible for providing frontline support and maintenance for enterprise endpoint devices, including desktops, laptops, mobile devices, and related peripherals. This role ensures that endpoints remain secure, up to date, and aligned with company IT policies, while offering end-users reliable access to the tools they need to perform their work. If you enjoy tackling challenges with positivity and a bit of humor, you’ll feel right at home here.

Requirements

Basic knowledge of endpoint operating systems (Windows, macOS, iOS, Android).
Familiarity with endpoint management platforms (e.g., Microsoft Intune, SCCM, JAMF, AirWatch).
Understanding of basic networking concepts (IP, Wi-Fi, VPN).
Strong problem-solving skills and customer service orientation.
Excellent verbal and written communication skills.

Nice To Haves

CompTIA A+, Network+, or equivalent certification.
Experience in a help desk or IT support environment.
Knowledge of ITIL practices for incident and request management.

Responsibilities

Provide first-line technical support for endpoint devices (Windows, macOS, iOS, Android).
Diagnose and resolve common hardware and software issues.
Escalate complex problems to higher-level support teams when necessary.
Assist with provisioning, imaging, and deployment of new endpoint devices.
Apply standard configurations and policies through endpoint management tools (e.g., Intune, SCCM, JAMF, NinjaOne).
Support onboarding of new users with device setup and configuration.
Monitor compliance with security policies (patching, antivirus, encryption).
Ensure endpoint devices receive timely updates and security patches.
Report and escalate security-related incidents.
Maintain accurate records of endpoint devices and peripherals.
Track hardware lifecycle and coordinate with procurement for replacements.
Document troubleshooting steps and resolutions in knowledge base systems.
Provide end-user guidance and training on proper device use.

Benefits

Competitive Salary
Performance Bonus
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans and no-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Onsite Fitness Center & Occupational Health Clinic
Best in class work culture!
Relocation assistance