Associate, Endpoint Administrator

SitusAMC

4d•Remote

About The Position

This role is a key member of the SitusAMC Endpoint Management Team, responsible for supporting, maintaining, and optimizing the enterprise’s physical and virtual endpoint environment. This role provides day to day operational support, ensuring reliable, secure, and efficient endpoint performance for all end users across the organization. The position includes building and maintaining imaging templates, deploying hardware and software configurations, troubleshooting endpoint related issues, and assisting with escalations from the Service Desk and Endpoint Management teams. The Associate – Endpoint Administrator also contributes to the ongoing administration and enhancement of Endpoint Management solutions, helping ensure endpoint security, compliance, and lifecycle integrity within the corporate environment.

Requirements

Bachelor’s degree in related field or equivalent combination of education and experience
2–4 years of hands-on experience in endpoint administration, desktop support, or IT systems operations, preferably in an enterprise environment.
Strong knowledge of Microsoft Windows Operating Systems, including installation, configuration, troubleshooting, and user support.
Advanced proficiency in creating, maintaining, and deploying operating system images for both physical and virtual endpoints.
Expertise in patch management methodologies, including testing, deployment, and validation.
Extensive experience supporting Microsoft Office suites and Microsoft 365 applications.
Strong working knowledge of software and hardware diagnostic tools and troubleshooting processes.
Solid understanding of basic networking and security principles (TCP/IP, DNS, firewalls, authentication, etc.).
Strong documentation skills, including the ability to create and maintain technical procedures, knowledge articles, and support guides.
Familiarity with change management processes, including submitting and documenting changes for approval.
Basic understanding of project management concepts and the ability to support project-related activities.
Exceptional interpersonal and customer service skills, with the ability to build rapport, listen actively, and ask effective diagnostic questions.
Self-starter who can work independently or as part of a team depending on project needs.
Strong time management and organizational skills, with the ability to prioritize tasks in fast-paced environments.
Demonstrates patience, thoroughness, adaptability, and a willingness to innovate when solving problems.
Ability to sit for extended periods of time while performing administrative or technical tasks.
Manual dexterity to operate computers, mice, tools, and related equipment.
Ability to lift, move, and set up technology equipment weighing up to 30 lbs.
Strong ability to conduct technical research across a wide range of computing issues, using vendor documentation, knowledge bases, and internal resources.
Ability to learn, absorb, and retain technical information quickly in a dynamic environment.
Excellent attention to detail with a focus on accuracy, consistency, and quality in all administrative and technical tasks.
Ability to effectively prioritize and execute tasks in fast-paced, high-pressure circumstances while maintaining professionalism.
Strong customer service orientation, with the ability to support users of varying skill levels and maintain a positive service experience.
Flexibility to work outside standard business hours when necessary, including evenings, weekends, and overtime based on operational needs.
Dependable, with a strong attendance record and consistent follow-through on commitments.
Demonstrates strong teamwork—cooperative, respectful, and able to work well with colleagues across IT and business units.

Nice To Haves

Experienced professional with 5+ years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level role or external equivalent.

Responsibilities

Deploy security patches, software updates, and application packages using Automox, Microsoft Intune, or other enterprise endpoint management tools.
Install, configure, and maintain endpoint hardware and software, ensuring secure and consistent configurations across the environment.
Maintain and enforce configuration and security baselines on all Windows endpoint operating systems.
Review vendor service portals and technical forums for updates, patches, and best practices to keep endpoints current and secure.
Monitor endpoint management systems to ensure optimal performance, availability, and compliance.
Troubleshoot endpoint‑related issues and resolve incidents in a timely and efficient manner, either remotely or onsite.
Document troubleshooting steps, resolutions, and system changes in the company’s ticketing system and knowledge repositories.
Support escalations from Service Desk teams, providing deeper technical analysis and root‑cause investigations.
Access internal and external knowledge resources to aid in issue resolution.
Implement and enforce endpoint security policies, ensuring compliance with Microsoft and organizational audit requirements.
Conduct regular audits and assessments of endpoint configurations, patch levels, and security settings.
Develop and maintain documentation needed to meet internal and external security, audit, or regulatory requirements.
Contribute to identifying, mitigating, and documenting security vulnerabilities within endpoint systems.
Assist in planning, analyzing, testing, and deploying operating system upgrades, new releases, or major endpoint changes.
Evaluate the impact of new or updated applications on existing endpoint configurations and system performance.
Collaborate with vendors and internal teams during system implementations, troubleshooting, and problem resolution.
Work closely with other IT teams and business stakeholders to ensure effective endpoint management and system readiness.
Provide end‑user training, guidance, and support on endpoint tools, processes, and best practices.
Communicate clearly and effectively with teams and management regarding system status, issues, risks, and updates.
Prepare accurate documentation, reports, and operational updates for management and audit teams.
Maintain detailed records of system changes, configurations, troubleshooting procedures, and endpoint compliance metrics.
Participate in company‑provided and department‑provided training to maintain up‑to‑date technical expertise.
Provide on‑call support for endpoint systems, offering after‑hours assistance in the event of production issues or outages.
Assist in emergency or critical‑event response efforts, supporting extended hours or travel when required.