Global Endpoint Administrator

. Crane Worldwide Logistics . • Houston, TX

2d

About The Position

This role involves the administration of Microsoft Intune, including Mobile Application Management (MAM) and Mobile Content Management (MCM). The administrator will be responsible for planning, installing, and testing new or updated systems, as well as managing security tools like LAPS and BitLocker. The position requires maintaining daily system performance, troubleshooting issues, and providing client support through various methods. A key aspect of the role is building and maintaining a knowledge base to assist both the help desk and clients. The administrator will also handle asset management, patching procedures, policy deployment, and the administration of specific platforms like MobiControl and Microsoft Defender. Other duties as assigned may be part of the role.

Requirements

• High School Diploma or GED required
• 2 to 3 years of Client Support and Application Administration experience
• Previous experience with desktop support, application support and client service
• Self-starter attitude with ability to troubleshoot and conduct own research on solutions
• Ability to work in a team environment
• Working knowledge of help desk software, databases and remote control.
• Strong client-facing and communication skills (verbal, written, presentation).
• Troubleshooting and multi-tasking skills.
• Client service orientation.
• Pays attention to detail and accuracy.
• Shows good judgment
• Confidence.
• Organizational skills

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Administration of Microsoft Intune
• Administration of Intune Mobile Application Management (MAM) including wrapping of all inhouse applications both for Android and iOS.
• Plan, install, and test new or updated Mobile Content Management (MCM) and mobile device management (MDM)
• Administration of LAPS, Bit locker, and other security related tools
• Maintain daily performance of computer systems
• Ability to troubleshoot by asking the correct questions to determine nature of problem.
• Walk client through problem-solving process
• Ability to work with customers face to face
• Install, modify, and repair computer hardware and software
• Run diagnostic programs and general cleanup maintenance to resolve problems.
• Preserve and grow knowledge of help desk procedures, products and services by building and maintaining a “Knowledge Base” that can be used for both Help Desk and client self-help
• Follow up with clients, provide feedback and see problems through to resolution
• Gain feedback from clients about computer usage
• Ability to identify and put solutions in place to reduce repeat problems
• Asset Management Administration
• Support flexibility for on-call rotation
• Operating System and 3rd party patching procedures via PatchMyPC and Intune
• Deployment of configuration and security policies via Intune
• Administration of hand scanner management platform, MobiControl
• Piloting of standardized hardware sets for organizational usage
• Use of Microsoft Defender and other security tools to support the remediation of vulnerabilities on endpoints in the environment.
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED