Endoscopy Receptionist

Gastroenterology of the Rockies•Denver, CO

6d•Onsite

About The Position

Gastroenterology of the Rockies is a rapidly growing gastroenterology practice in Boulder County and the greater Denver Metro area, with eight office locations and five Ambulatory Surgery Centers. The Endoscopy Receptionist provides a professional and welcoming first point of contact for patients at an Ambulatory Surgery Center while keeping charts and the work area clean and organized. The position is full-time, non-exempt, pays $19.00–$22.00, and reports to RN Supervisors. The location varies among Ambulatory Surgery Centers under GI of the Rockies. The receptionist verifies and updates patient demographic, insurance, and referral information; collects payments; ensures required paperwork is completed; schedules procedures and tests; supports pre-certification and patient communications; coordinates patient pickups after recovery; and helps with office operations and process improvements. The role also requires maintaining confidentiality, following company policies, and providing professional service to patients, staff, providers, and outside organizations.

Requirements

High school diploma or GED.
Two to four years of experience as an office receptionist; experience in a medical environment is preferred.
Excellent written and oral communication skills.
High level of professionalism and ability to interact professionally with peers, staff members, doctors, patients, and people outside the organization, including in stressful situations.
Intermediate computer skills, including Outlook, Word, Excel, and medical software.
Ability to operate standard office equipment and keyboards.
Ability to walk short distances.
Ability to perform substantial movements of the wrists, hands, and/or fingers.
Close visual acuity for activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.
Ability to maintain confidentiality and comply with company policies.

Nice To Haves

Receptionist experience in a medical environment.
Experience with Intergy medical software.

Responsibilities

Provide a professional and welcoming first point of contact for patients in person.
Keep charts and the work area clean and organized.
Verify demographic, insurance, and referral information; scan insurance and ID cards; and make corrections and updates as necessary.
Ensure patients complete and sign all required paperwork.
Collect patient co-pays and other payments.
Maintain a log of cash and check payments.
Process credit card payments and send receipts to the billing department.
Schedule procedures and tests as directed by doctors or nurses, following established procedures.
Send pre-certifications, contact patients promptly to notify them that ordered tests can be scheduled, and fax information to outside organizations as appropriate.
Learn to use Ring-Camera to assist patients when away from the desk and text patients a few days before appointments to confirm awareness of upcoming appointments.
Coordinate with the driver when a patient is in recovery and ready to be picked up.
Participate in staff meetings.
Help develop and implement ways to meet department goals more effectively and efficiently, including new processes and procedures.
Perform additional office duties, including ordering, receiving, and restocking supplies.
Check received supplies against purchase orders and backorders in Envi.
Perform other tasks or projects requested by the management team.
Maintain up-to-date knowledge in assigned areas of responsibility and comply with company policies and the Company Compliance Plan.
Support other parts of the organization by understanding company operations beyond the assigned area.
Accept feedback and accountability, and work to improve strengths, address development areas, and achieve assigned goals.
Develop new methods or modify existing processes to streamline tasks and improve department efficiency.
Follow the assigned work schedule and established time-and-attendance system requirements.
Establish and maintain professional, positive relationships with company members, outside organizations, clients, providers, patients, and others necessary to perform the role.
Maintain absolute confidentiality of company and patient information.
Demonstrate support for the company’s mission and values.