Endoscopy Clinical Specialist

Medtronic•Baltimore, MD

4d•Remote

About The Position

The Endoscopy Clinical Specialist (CS) is the clinical product expert for Medtronic Endoscopy Solutions. The role implements and trains customers and potential customers on clinical indications and applications for the Bravo pH Monitoring System, ManoScan Manometry and pH-Impedance systems, the SmartPill System, and other products developed, sold, or promoted by Medtronic Endoscopy Solutions. The specialist provides product demonstrations, installs products, and builds customer understanding and proficiency across the product portfolio to support effective utilization by healthcare providers. The position is remote and is not located at a physical Medtronic site. The specialist must reside within the assigned territory and travel to multiple accounts. The territory covers Maryland, Washington, D.C., Southern New Jersey, and Eastern Pennsylvania. Travel is approximately 60–80%, with frequent overnight travel; the description also states overnight travel to client facilities by auto or aircraft 75% of the time. A valid driver's license is essential. The role supports post-sales implementation, education, in-servicing, and ongoing application support, as well as pre-sale evaluations and demonstrations. It works closely with regional sales and other teams to increase utilization, support business plans, educate clinicians and sales personnel, relay customer and product feedback, and help improve training and course content.

Requirements

Bachelor's degree and at least 2 years of sales or clinically related experience in medical devices, med tech, healthcare, or life sciences, or an advanced degree with 0 years of experience.
Valid driver's license.
Ability to reside within the assigned territory and travel to multiple accounts.
Ability to travel frequently, including overnight travel to client facilities by automobile or aircraft.
For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

Prior adult education and training experience, preferably in a Gastroenterology-related field.
Ability to articulate highly technical information to a diverse audience.
Demonstrated success working in a team setting and a matrix-managed environment.
Excellent interpersonal, written, and verbal communication skills with individuals at all levels in business.
Strong organization and time-management skills.
Ability to troubleshoot basic technical issues with the full suite of Medtronic GI Solutions products.

Responsibilities

Demonstrate understanding of the clinical application of all products and use product and clinical knowledge to troubleshoot and solve problems.
Manage regional accounts to drive utilization of reflux and manometry products.
Support regional sales strategy and work with the regional sales team to achieve business plans and drive product utilization.
Support lead generation and pre-sale clinical evaluations and demonstrations to demonstrate the clinical value of reflux and manometry products.
Work with inside sales to raise awareness of and sell service contracts and plans to new and existing customers.
Conduct or support local, regional, and national educational courses for physicians, nurses, and other medical personnel.
Support key decision makers and clinicians throughout the assigned region.
Conduct educational courses for physicians, GI fellows, and nurses through the PACE department, and provide feedback on opportunities to improve course content.
Share best practices and insights with other Clinical Specialists to support their regions and improve team effectiveness and efficiency.
Communicate customer feedback, field product performance, and competitive intelligence to Marketing and Sales as required.
Support the Commercial Excellence Department by participating in or conducting product training for the existing sales force and newly hired Account Managers.
Support and train newly hired Clinical Specialist team members.
Update account information and installation, in-service, and training records in Sales Force.com (SFDC) in accordance with corporate guidelines and standard operating procedures.
Collaborate with Sales, Sales Training, Marketing, PACE, Technical Support, and Customer Service.
Perform other duties assigned by the Director to support the team.
Travel overnight to client facilities by automobile or aircraft.
Implement and train customers on clinical indications and applications of Medtronic Endoscopy Solutions products.
Demonstrate products and procedures to physicians and nurses, install products, and provide post-sales implementation, product education, in-servicing, and ongoing application support.