Supervisor Clinical-(RN) Endoscopy Beverly

Advocate Health•Chicago, IL

5d•$41 - $62•Onsite

About The Position

The Supervisor Clinical (RN) for Endoscopy Beverly provides clinical and operational leadership for the practice. The role supports quality clinical care, patient safety, patient satisfaction, associate engagement, practice growth, and effective collaboration with physicians and providers. The supervisor monitors clinical and operational standards, coordinates staffing and workflows, supports staff development, and helps implement improvements to care and service delivery. The position also performs clinical duties as determined by practice needs and carries out other related duties as assigned. This is a full-time position, working either 8- or 10-hour shifts Monday through Friday, at 9831 Western Avenue in Chicago. The stated pay range is $41.10–$61.65. A Registered Nurse (RN) license is required.

Requirements

Registered Nurse (RN) licensure.
Maintain licensure and complete required continuing education units.

Responsibilities

Support delivery of quality clinical care and work with the healthcare team and physicians to ensure clinical services follow established guidelines.
Take a lead role in helping the clinical team meet or exceed CI goals and assist physicians and associates with patient registries.
Ensure monthly office inspection checklists and required audits are completed on time, and that AMG standing operating procedures are followed.
Oversee approved site research activities and lead site clinical integration activities.
Use independent problem-solving and critical decision-making, and obtain additional resources when needed.
Hold clinical staff accountable to AMG rooming standards and timely management of EMR tasks, overdue orders, test-result follow-up, and other patient follow-up.
Lead or take appropriate action in emergency situations, ensure timely staff response to emergency calls, and identify and address safety issues, including equipment maintenance concerns.
Monitor staff documentation and compliance with AMG systems, regulatory standards, policies, procedures, standards of care, and HIPAA requirements.
Ensure associates are current with safety training and certifications; promote a culture of safety and reporting of events and near misses.
Work with the manager to address patient safety events, complete ACAs and RCAs when indicated, and implement process changes and staff education.
Collaborate with manager/director and physician leadership to maintain patient-centered access and meet patient satisfaction and KRA goals.
Review patient satisfaction data with clinical staff and physicians and jointly develop improvement plans with site leadership.
Promote adherence to AMG Service Standards, Behaviors of Excellence, AIDET, and MVP; participate in process improvement activities that support patient satisfaction.
Assess patient flow, reduce wait times, keep patients informed of delays, and take ownership of patient complaints using Service Recovery where appropriate.
Maintain a professional image and follow clothing, grooming, identification-tag, scripting, and telephone standards.
Ensure adequate clinical staffing by developing schedules and assignments and modifying them as needed; coordinate managed care issues and nursing updates.
Evaluate service levels and operational procedures, engage staff in resolving issues, and round on patients, associates, and physicians to identify resource needs.
Actively participate in or lead team huddles.
Collaborate with the practice manager on associate-related human resources, engagement, development, retention, and satisfaction.
Conduct regular staff meetings and daily huddles, document meetings using the Stoplight Report, and complete performance reviews on time.
Provide coaching, mentoring, performance feedback, orientation, and training; document orientation, training, and competencies.
Support continuing education and certification requirements for associates and pursue opportunities for staff and personal development.
Support practice growth and patient retention initiatives, promote same-day access, and engage in volume visit targets.
Maintain effective inventory control and medication supply utilization; manage schedules proactively to minimize overtime and temporary or registry staffing.
Work with the practice site manager to achieve revenue and cost targets and maximize team efficiency.
Support onboarding of new physicians and providers; round with them daily to discuss staff issues and operational or clinical concerns.
Solicit feedback about staff performance and engage physicians and providers in improving processes, workflow, and EMR-related concerns.
Assist physicians and providers with patient care and safety matters and collaborate with the manager/director on provider satisfaction improvement plans.
Participate in meetings, committees, and projects; keep current with clinical standards and participate in professional growth activities.
Maintain licensure and complete required continuing education units.
Perform clinical duties based on practice-site needs and other job-related duties as directed by the manager or director.