End User Support Administrator (Onsite)

RTX•Great Falls, MT

1d•$68,900 - $131,100•Onsite

About The Position

Raytheon Company, managed by Collins Aerospace, is seeking an onsite End User Support Administrator for a 24/7 operational helpdesk environment at Malmstrom AFB in Great Falls, Montana. The guest systems include Microsoft Windows, Linux, and vendor appliances. An active Top Secret clearance is required on day one, with SCI eligibility. The role provides Tier 1 and Tier 2 technical support to end users in an enterprise IT environment. It includes supporting and maintaining end-user devices and applications, performing system administration, assisting with virtual desktop environments and patch management, and documenting incidents and resolutions. The administrator works with team members on software upgrades, technology refreshes, and system updates, and provides timely, customer-focused support. The position requires an IT background in an enterprise environment, an ability to work a shift schedule that includes nights, weekends, and holidays, a DoD 8570 IAT Level II certification on day one, and an active, transferable U.S. government Top Secret clearance. U.S. citizenship is required. The role typically requires a STEM degree and at least two years of relevant experience, or an advanced degree in a related field.

Requirements

IT experience working in an enterprise IT environment.
Ability to work a shift schedule that includes nights, weekends, and holidays.
DoD 8570 IAT Level II certification required on day one.
Typically, a STEM degree and at least 2 years of relevant experience, or an advanced degree in a related field.
Active and transferable U.S. government-issued Top Secret security clearance required before the start date, with the ability to obtain SCI after starting.
U.S. citizenship, as only U.S. citizens are eligible for the required security clearance.

Nice To Haves

Security+ or CISSP certification is preferred.
Experience with Microsoft Windows and Server environments, including Active Directory, DNS, and Group Policy.
Linux Bash experience.
Experience implementing computer security.
Understanding of basic network engineering fundamentals, including OSI layers, IP addressing, subnetting, the TCP/IP stack, VLANs, and DHCP.
Willingness to learn new technologies and applications as required.
TS/SCI clearance.

Responsibilities

Provide Tier 1 and Tier 2 technical support for end users in an enterprise IT environment, troubleshooting hardware and software issues.
Assist with configuration, management, and maintenance of end-user devices and applications in Linux and Microsoft environments.
Use commercial off-the-shelf software tools such as MECM and BMC FootPrints to manage end-user systems and resolve incidents.
Perform system administration tasks, including user account management, password resets, permissions, certificates, and group policy updates.
Assist in maintaining and troubleshooting virtual desktop environments using VMware, ESXi, and vSphere.
Support monthly patch management to keep end-user devices secure and up to date.
Collaborate with team members on software upgrades, technology refreshes, and system updates for end-user environments.
Document technical support activities and maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
Communicate effectively with end users and resolve issues in a timely manner while delivering excellent customer service.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
401(k) plan with employer matching funds and a separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional pet, home and auto, additional life and accident, critical illness, group legal, and identity theft protection coverages.
Birth, adoption, and parental leave benefits.
Ovia Health fertility and family planning benefits.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives wellness rewards program.
Doctor on Demand virtual doctor visits.
Bright Horizons child and elder care services.
Teladoc Medical Experts second opinion program.
Flexible spending accounts.
Short-term and long-term disability.
Flexible work schedules.
Employee Scholar Program.
Paid time off and holidays.
Potential annual short-term and/or long-term incentive compensation, depending on position level and other factors; payments are not guaranteed.