End User Technology Administrator
About The Position
The End User Technology Administrator empowers employees through technology and serves as the subject matter expert for the Microsoft 365 platform. The role enhances end-user productivity and efficiency by implementing, supporting, and educating users on core Microsoft 365 applications, while collaborating across departments to integrate new tools and drive adoption through coaching, documentation, and support. During the first year, the role is expected to dedicate 60–75% of its time to educating and coaching end users on Microsoft 365 tools. The Administrator will build relationships with internal stakeholders to understand their needs, tailor support, and establish a feedback loop to improve knowledge-base content and delivery.
Requirements
- Proven experience working with the Microsoft 365 ecosystem in an enterprise environment.
- Strong understanding of end-user support, service delivery, and change management principles.
- Excellent communication and interpersonal skills, with the ability to work effectively across departments.
- Ability to translate technical concepts into accessible, user-friendly materials.
- Self-starter with a passion for continuous learning and enabling others through technology.
Responsibilities
- Serve as the subject matter expert for Microsoft 365 applications, including Copilot, Teams, OneDrive, SharePoint, and Outlook.
- Partner with internal departments to onboard new software and products, ensuring smooth integration and adoption.
- Lead workshops and provide one-on-one coaching to help end users maximize their use of Microsoft 365 tools.
- Create and maintain user-friendly documentation, including guides, FAQs, and instructional videos.
- Provide Tier 2 support for Microsoft 365-related issues and escalate complex problems when necessary.
- Collaborate with IT leadership to identify and implement improvements in the end-user technology experience.
- Support change management initiatives related to technology rollouts and upgrades.
- Educate and coach end users on Microsoft 365 tools to improve efficiency and productivity.
- Build relationships with internal stakeholders to understand their needs and tailor support accordingly.
- Establish a feedback loop to continuously improve knowledge-base content and delivery.
Benefits
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
