End User Support & Systems Administrator
About The Position
BOND is hiring an End User Support & Systems Administrator to support and administer the company’s portfolio of desktop applications and end-user enablement platforms. This hybrid role is approximately 20% end-user support and 80% platform administration. The administrator will be responsible for system configuration, access, and licensing across Jamf, Intune, Microsoft 365, Zoom, Claude, and the Atlassian suite, and will take ownership of additional tools as BOND adopts them. The role includes managing employee Mac and PC devices, Microsoft 365 and Entra ID, Zoom services, Claude, and Atlassian applications. The administrator will bring new SaaS tools online with SSO and SCIM provisioning, maintain endpoint security baselines, coordinate onboarding and offboarding, conduct access reviews and license reconciliation, resolve employee support issues across macOS, Windows, and mobile, and document solutions to prevent recurring tickets. Some early-morning and after-hours work is required.
Requirements
- At least 3 years of experience in desktop support, IT support, or IT operations, including administrator-level access to production systems.
- Hands-on administrator experience with Jamf Pro or Microsoft Intune, with strong skills in one and working knowledge of, or a clear willingness to learn, the other.
- Ability to support both macOS and Windows users.
- Experience with Microsoft 365 admin center and Entra ID, including user and license management, groups, MFA, and basic Exchange Online administration.
- Working understanding of SSO (SAML or OIDC) and the connections between identity, device compliance, and application access.
- Experience administering at least two other SaaS platforms, with specifics on what was configured.
- Clear written documentation skills and ability to explain technical issues to non-technical colleagues.
- Availability for some early-morning and after-hours work.
Nice To Haves
- Jamf 200/300, Microsoft MD-102 or MS-102, or Atlassian ACP-120 certifications.
- Zoom Phone, Zoom Rooms, or Jira Service Management administration experience.
- Scripting experience in PowerShell, zsh, or bash to automate administration work.
- Working knowledge of TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
- Experience with SCIM provisioning, SOC 2 access review support, aviation, or 24/7 operations.
Responsibilities
- Manage employee Macs and PCs in Jamf Pro and Intune, including enrollment, configuration profiles, application deployment, encryption, and OS update compliance.
- Administer Microsoft 365 and Entra ID accounts, licenses, groups, mailboxes, MFA, and conditional access in coordination with Security.
- Administer Zoom, Zoom Rooms, and Zoom Phone, including Claude seats, settings, and connector governance.
- Administer the Atlassian suite, including Jira Service Management as the IT support desk.
- Onboard new SaaS tools with SSO and SCIM provisioning, defined administrator roles, and documented configuration.
- Maintain endpoint security baselines, including antivirus/EDR, FileVault and BitLocker encryption, and OS patching.
- Run onboarding, offboarding, access reviews, and license reconciliation.
- Resolve hands-on employee support issues across macOS, Windows, and mobile.
- Write guides and documentation to prevent repeat support tickets.
Benefits
- Performance-based bonus eligibility (role dependent).
- Comprehensive health, dental, and vision insurance with supplemental coverage options.
- Company-paid life insurance.
- 401(k) with company match.
- Paid time off and company holidays for eligible roles.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
