End User Support Administrator (Onsite)

RTX • Great Falls, MT

1d • Onsite

About The Position

The End User Support Administrator provides onsite Tier 1 and Tier 2 support in an Enterprise IT environment at Malmstrom AFB in Great Falls, Montana. The role is part of a 24/7 operational helpdesk supporting guest systems that include Microsoft Windows, Linux, and vendor appliances. An active Top Secret clearance is required on the first day, with SCI eligibility required.

Requirements

• IT experience working in an Enterprise IT environment.
• Ability to work a shift schedule that includes nights, weekends, and holidays.
• DoD 8570 IAT Level II certification, required on day one.
• Typically requires a STEM degree and at least 2 years of relevant experience, or an advanced degree in a related field.
• Active and transferable U.S. government-issued Top Secret security clearance before the start date, with ability to obtain SCI after starting.
• U.S. citizenship; only U.S. citizens are eligible for the required security clearance.

Nice To Haves

• Security+ or CISSP certification is preferred.
• Experience with Microsoft Windows and Server environments, including Active Directory, DNS, and Group Policy.
• Experience with Linux bash.
• Experience implementing computer security.
• Understanding of network engineering fundamentals, including OSI layers, IP addressing, subnetting, TCP/IP, VLANs, and DHCP.
• Willingness to learn new technologies and applications as required.
• TS/SCI clearance.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to end users, including troubleshooting hardware and software issues.
• Assist with configuration, management, and maintenance of end-user devices and applications in Linux and Microsoft environments.
• Use commercial off-the-shelf software tools, including MECM and BMC FootPrints, to manage end-user systems and resolve incidents.
• Perform system administration tasks, including user account management, password resets, permissions, certificates, and group policy updates.
• Assist with maintaining and troubleshooting virtual desktop environments using VMware, ESXi, and vSphere.
• Support monthly patch management to keep end-user devices secure and up to date.
• Collaborate with team members on software upgrades, technology refreshes, and system updates for end-user environments.
• Document technical support activities and maintain accurate incident, service request, and resolution records in the ticketing system.
• Communicate effectively with end users and resolve issues in a timely manner.

Benefits

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• 401(k) plan with employer matching funds and a separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional pet, home, auto, additional life and accident, critical illness, group legal, and identity theft protection coverages.
• Birth, adoption, and parental leave benefits.
• Fertility and family planning benefits.
• Adoption assistance.
• Autism benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Wellness rewards program.
• Virtual doctor visits.
• Child and elder care services.
• Second-opinion medical expert program.
• Flexible spending accounts.
• Flexible work schedules.
• Paid time off and holidays.
• Annual short-term and/or long-term incentive compensation may be available, depending on position level and other factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level