End User Services Intern - Summer 2027

Tepa Companies • Alexandria, VA

3d

About The Position

The End User Services Intern assists the Asset Analyst with resolving end-user and management issues, serving as a single point of resolution for local, remote, and field users. The position offers visibility across the company and the opportunity to contribute to the organization. The role is part of The Tepa Companies’ paid 12-week 2027 Intern Program, with a schedule of approximately 40 hours per week depending on workload and school schedule. The intern works under supervision and collaborates with the IT team to troubleshoot issues, respond to service desk tickets, support business applications, install and troubleshoot desktop software, assist with problem management, and help track IT assets.

Requirements

• Pursuing a bachelor’s degree in information technology, computer science, or another related field at an accredited program.
• Within two years of graduation; rising junior or rising senior.
• Good written and oral communication skills.

Nice To Haves

• Desktop troubleshooting experience.
• Microsoft application and administration experience.

Responsibilities

• Collaborate with team members on troubleshooting.
• Respond to and follow up on Ivanti service desk tickets through phone, email, chat, and in-person interactions, under supervision.
• Assist with investigating and implementing solutions to technical issues for end users, collaborating with IT coworkers as needed.
• Assist with technical support for Microsoft, Adobe, and other business applications.
• Install, document, and troubleshoot desktop software for production staff under supervision.
• Shadow and assist End User Services with problem management.
• Work with the IT Asset Analyst to assist with asset tracking for employee and contractor moves, adds, and changes.
• Provide customer-focused service to internal and external clients.
• Work with a sense of urgency.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Generous paid time off and holidays.
• 401(k) plan with company match.
• Life insurance.
• Flexible spending and health savings accounts.
• Mental health support and resources.
• Short- and long-term disability.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern