End User Services Intern - Summer 2027

TEPA Companies•Alexandria, VA

5d•$21 - $25•Onsite

About The Position

The End User Services Intern assists the Asset Analyst in resolving end-user and management issues, including issues of high complexity. The role serves as a single point of resolution for local, remote, and field users and offers visibility across the company and an opportunity to make a positive impact on the organization. The Tepa Companies 2027 Intern Program is a paid, 12-week opportunity. The schedule is approximately 40 hours per week, depending on workload and the intern’s school schedule. The position is located in Alexandria, Virginia, with a pay range of $21.00–$25.00 per hour.

Requirements

Be pursuing a bachelor’s degree in information technology, computer science, or another related field at an accredited program.
Be within two years of graduation (rising junior or rising senior).
Have good written and oral communication skills.

Nice To Haves

Desktop troubleshooting experience.
Microsoft application and administration knowledge.

Responsibilities

Collaborate with team members on troubleshooting.
Under supervision, respond to and follow up on service desk tickets from Ivanti via phone, email, chat, and in person.
Assist with investigating and implementing solutions to technical issues for end users, collaborating with IT team members as needed.
Assist with technical support for Microsoft, Adobe, and other business applications.
Install, document, and troubleshoot desktop software for production staff under supervision.
Shadow and assist End User Services with problem management.
Work with the IT Asset Analyst to assist with asset tracking for employee and contractor moves, adds, and changes.
Provide customer-focused support to internal and external clients.
Work with a sense of urgency.
Perform other duties as assigned.