End User Computing Specialist

Matrix Technologies•Maumee, OH

1d•Onsite

About The Position

Matrix Technologies, Inc. is hiring an End User Computing Specialist for an in-office role based in its Maumee, Ohio office. The salaried position focuses on workstation technology, with some basic administration and support responsibilities in other areas. The role is eligible for overtime pay, and occasional support outside core business hours and occasional local or overnight travel may be required. The specialist provides first-tier technical support across technology areas and second-tier support in designated areas, triages helpdesk tickets, and supports the lifecycle, inventory, security, and standards of end-user hardware and software. The position also involves responding to cybersecurity incidents and alerts, training employees on IT policies and procedures, and guiding helpdesk technicians and administrators. Advanced system administration activities may be part of the role when assigned a Technical Lead or Sub-Lead designation. Matrix describes its culture as collaborative and guided by “The Matrix Way,” with a focus on teamwork, professional growth, and enhancing people's lives. The company offers flexible schedules, in-office work with some work-at-home options, and a broad compensation and benefits package. The stated annual base salary range is $50,000 to $65,100, with total compensation that may include profit sharing, ESOP participation, 401(k) matching, and overtime pay.

Requirements

Associate’s degree in Computer Science or equivalent from an accredited college or university.
At least 2 years of IT experience in a support role.
Advanced knowledge of current Windows client operating systems.
Basic understanding of current Windows server platforms.
Experience installing and configuring software through Intune.
Ability to manage accounts through Microsoft Active Directory and Entra ID.
Basic knowledge of wireless, wired, and VPN network connectivity.
Working knowledge of printers and other peripherals.
Strong analytical and problem-solving skills.
Strong documentation skills for maintaining and updating SOPs.
Exceptional interpersonal and customer service skills.
Strong work ethic and attention to detail.
Ability to maintain a professional and positive attitude.
Excellent written and verbal communication skills.
Ability to prioritize time and effort appropriately in a busy work environment.
Ability to travel locally and/or overnight occasionally.
Ability to meet the stated physical requirements, including frequently lifting or moving objects up to 10 pounds and occasionally up to 25 pounds.
Ability to perform possible industrial field work involving hazardous locations, inclement weather, moving mechanical parts, noise, ladders, uneven ground, stairs, and potential exposure to food allergens.

Responsibilities

Provide first-tier technical support for all areas of technology.
Provide second-tier technical support in designated areas of technology leadership.
Triage helpdesk tickets and respond or escalate them within one hour during the business day.
Provide technical leadership for physical desktop technology assets, including desktops, laptops, mobile devices, and phones.
Maintain an accurate inventory of end-user software and hardware assets.
Participate in short-term and long-term planning for end-user hardware and software lifecycles.
Develop and prepare equipment for new employees.
Work with managers across the company to identify hardware standards for computing and communication technology.
Respond promptly to cybersecurity incidents and alerts.
Proactively reduce security vulnerabilities identified in EDR.
Ensure security best practices are implemented on end-user computing devices.
Provide orientation and training on company IT policies and procedures.
Provide guidance to helpdesk technicians and administrators.
May participate in advanced system administration activities associated with Technical Lead or Sub-Lead designations.
May provide support outside core business hours.