End User Computing Spec I

University of Florida•Gainesville, FL

1d•$21 - $24

About The Position

The End User Computing Spec I provides helpdesk support to end-users, monitors incoming tickets, answers helpdesk calls, and assists with basic to moderately complex technical issues. The role also installs and supports computers, peripherals, operating systems, and software; uses enterprise management tools to troubleshoot user and device issues; maintains IT documentation; and performs equipment inventory and reporting as directed.

Requirements

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.

Nice To Haves

CompTIA A+ certification or equivalent certification.
Knowledge of computer concepts, terminology, and analytical techniques for troubleshooting IT-related issues.
Experience with Active Directory, SCCM, JAMF, Microsoft Entra, or Microsoft Intune.
Experience with Windows and Mac operating systems in an enterprise environment.
Demonstrated excellence in customer service, both in person and over the phone.
Ability to effectively create and maintain documentation.

Responsibilities

Monitor the helpdesk for incoming tickets and proactively communicate with customers.
Answer incoming helpdesk calls and create service tickets as needed.
Serve as a technical resource for end-users, assisting with basic to moderately complex issues.
Create and maintain DCP IT documentation used to track projects and issues and document processes.
Install new or existing computers and peripheral equipment for customers.
Isolate hardware issues and replace basic parts on computers, peripherals, and other systems.
Communicate with third-party vendors to troubleshoot hardware, complete warranty claims, or schedule on-site support visits as needed.
Assist DCP departments with IT equipment relocation.
Install, configure, and troubleshoot Windows and Mac operating systems.
Install, troubleshoot, and resolve issues with various software.
Communicate with third-party vendors to troubleshoot software issues as needed.
Use Active Directory to troubleshoot basic issues with user, computer, and group objects.
Use SCCM and JAMF to troubleshoot basic issues with Windows and Apple devices.
Use Microsoft Entra and Intune to troubleshoot basic issues with cloud-based user, computer, and group objects.
Perform college-wide equipment inventory as directed by the IT Supervisor.
Provide IT-related reports to the IT Supervisor as needed.
Develop basic user guides for common tasks.
Perform other duties assigned by the IT Supervisor or college leadership.