Enablement Engineer (Remote - Philippines or Singapore)

Appdome

8d•Remote

About The Position

Appdome is seeking an Enablement Engineer to support customers in APAC. The role focuses on customer retention and growth by building trusted relationships, understanding customers’ security objectives, and driving successful outcomes. The Enablement Engineer is a technical advocate for Appdome during pre-sales, trials, onboarding, and upsell engagements, partnering with Sales and Service Delivery to demonstrate value, remove technical barriers, and help prospects, partners, and customers succeed throughout their lifecycle. The role introduces Appdome to prospects and partners through presentations and product demonstrations; scopes and qualifies technical requirements for trials, proofs of value (POVs), and onboarding; leads technical evaluations and POVs; defines success criteria; and guides customers toward successful outcomes. It also drives adoption and expansion through onboarding workshops, training, and introductions to new offerings, while advocating for customer needs internally with Product, Sales, and Service Delivery teams. The position is based in Manila, Philippines, or Singapore. Applicants must currently reside in one of those locations and be legally authorized to work in their country of residence. Fluency in written and spoken English is required.

Requirements

At least 5 years of experience in a customer-facing technical role, such as solutions engineering, technical enablement, implementation, or technical consulting.
Strong technical knowledge of mobile applications, Android and iOS platforms, and application security fundamentals.
Bachelor’s degree in a related field.
Strong understanding of mobile application architecture, including client-server communication, APIs, and SDK integration.
Hands-on experience with application security concepts such as encryption, authentication, certificate pinning, runtime protection, and threat models.
Ability to analyze mobile app behavior using logs, debuggers, proxies such as network traffic inspection, and monitoring tools.
Familiarity with cloud-native SaaS platforms, including deployment models, subscription licensing, and feature-based packaging.
Experience supporting technical evaluations, proofs of concept, or trials in customer-facing environments.
Ability to translate customer business objectives into technical requirements and solution designs.
Experience leading technical workshops, demonstrations, and enablement sessions for developers, security teams, executives, and other audiences.
Ability to own technical success during trials, POVs, and onboarding engagements.
Ability to act as a technical authority in sales cycles.
Ability to support upsell and expansion by identifying technical value and aligning it with customer needs.
Experience working with partners, resellers, or system integrators, including technical onboarding and ongoing enablement.
Skill in managing multiple stakeholders across Sales, Product, Engineering, and Customer Success.
Ability to advocate for customer needs internally and influence product roadmaps and feature prioritization.
Comfort handling high-stakes customer interactions, escalations, and executive-facing meetings.
Excellent presentation and communication skills, including explaining technical concepts to diverse audiences.
Experience delivering customer onboarding, hands-on workshops, and technical training.
Strong troubleshooting and problem-solving skills, with ownership of technical issues through resolution.
Ability to collaborate across Product, Sales, and Service Delivery while managing multiple customer engagements.
Ability to connect product capabilities to customer goals and support ongoing adoption and expansion.
Successful experience in both start-up and large-company environments.
Must currently reside in Manila, Philippines, or Singapore and be legally authorized to work in the country of residence.
Fluency in written and spoken English.

Responsibilities

Deliver Appdome platform demonstrations and technical presentations.
Train partners and sales teams on Appdome positioning and technical usage.
Maintain CDA templates, RFP materials, and enablement assets.
Represent Appdome at partner events, webinars, and industry sessions.
Use Appdome products and new features critically; report bugs, provide feedback, and suggest improvements to support product quality.
Document prospect requirements and full technical context in HubSpot.
Draft scopes, validate them with leadership, and ensure POV scopes are complete.
Maintain enablement engineering data entries and keep CRM fields updated.
Conduct POV preparation meetings to align on requirements and expectations.
Register POVs in Totango, manage trial teams, and coordinate technical setup with SDEs.
Run POV workshops and trial wrap-up sessions.
Stay in close contact with prospects during trials and escalate technical issues to SDEs as needed.
Support Sales Representatives in verifying quote-sheet scope when required.
Participate in pricing and commercial discussions when scope influences strategy.
Defend Appdome’s value during customer proposal meetings.
Lead enablement for new product offerings and upsell trials.
Lead kickoff calls, onboarding workshops, and training sessions.
Manage Totango entries for onboarding progress.
Collaborate with SDEs during go-lives, leading high-stakes or complex implementations and supporting standard implementations.
Develop training decks, onboarding content, and enablement sessions.
Provide ongoing partner and reseller enablement.
Serve as a trusted technical point of contact for prospects and customers adopting new Appdome features.
Lead trial definition, scope, workshops, and prospect engagement; SDEs handle technical team setup and ticket management.
Lead onboarding kickoff and workshops, after which SDEs assume long-term technical account management.
Participate actively in go-lives for selected named accounts; SDEs lead streamlined go-lives, with SDETL providing escalation support.
Advocate for customer needs internally and collaborate across Product, Sales, and Service Delivery teams.