EMS Operations Manager

Lynx EMS•Parma Heights, OH

1d•Onsite

About The Position

The EMS Operations Manager directs and oversees day-to-day operations at assigned Lynx EMS satellite locations, including the Parma Heights location. The role manages operational and administrative functions, supports staff and supervisors, ensures staffing and equipment needs are addressed, and maintains compliance with applicable city, state, federal, and company standards. The Operations Manager also performs additional duties assigned by the Regional Manager of Operations. The role includes regular coordination with Operations Supervisors, hospitals, nursing facilities, and the Regional Manager of Operations. The manager reviews operations and staffing, provides leadership and guidance to emergency medical staff, evaluates policies and procedures, and reports on operational activity, incidents, attendance, run volume, and patient care documentation. The position requires maintaining a full-time regular work schedule and remaining accessible by phone while off duty. It may also require working as a crew member, with potential exposure to infectious diseases, toxic fumes, and chemicals.

Requirements

Current state EMT license and certification.
Knowledge of EMS policies and procedures, emergency medical response techniques, requirements, and protocols.
Knowledge of inventory maintenance and control.
Knowledge of basic management and supervision principles.
Knowledge of basic recordkeeping, records, and case management.
Ability to work under stressful conditions, receive and assess information, and make informed decisions about appropriate responses.
Ability to establish and maintain good working relationships with staff, hospital staff, facility staff, and the public.
Ability to manage staff, supervisors, equipment, facilities, and operations across multiple locations.
Ability to operate a personal computer using a variety of software applications.
Effective oral and written communication skills.
Good physical fitness and ability to function effectively in varied environments.
Ability to lift and carry heavy or bulky items, equipment, materials, supplies, and people weighing up to 250 pounds in unpredictable weather and varied environments.
Ability to work as a crew member when required, with potential risk of bodily harm and exposure to infectious diseases, toxic fumes, and chemicals.

Responsibilities

Meet daily with Operations Supervisors to review operations, staffing, scheduling, and related matters across shifts.
Serve as liaison among Operations Supervisors, hospitals, nursing facilities, and the Regional Manager of Operations; provide weekly updates and real-time briefings when warranted.
Identify and improve administrative and operational functions.
Review emergency medical staff activities and provide leadership and guidance, documenting guidance in writing when required.
Review and recommend changes to existing policies and procedures, recommend new policies, and assist in creating them.
Review requests for additional staffing and equipment and provide recommendations for operational and budget needs to the Regional Manager of Operations.
Maintain a full-time regular work schedule and verify staffing coverage for all shifts.
Participate in human resources responsibilities, including interviewing and selection as needed.
Write, receive, review, and approve staff reports, records, and related paperwork.
Investigate incidents involving assigned units and communicate unit status and other problems to Operations Supervisors and the Regional Manager of Operations.
Submit reports on incidents, accidents, and work-related injuries and exposures.
Ensure payroll reports are completed and submitted on time.
Inspect assigned stations, vehicles, and equipment for cleanliness and general maintenance.
Attend required internal and external meetings and remain accessible by phone while off duty.
Ensure the assigned operation site complies with city, state, federal, and Lynx EMS policies, procedures, and standards.
Ensure operations respond to calls and sites according to dispatch protocol; assess compliance with policies and procedures and identify and correct staffing or dispatch deficiencies through reporting and audit metrics.
Verify EPCR reports are submitted and signed off for billing and that trailing documentation is uploaded and attached to the appropriate trip.
Provide daily or weekly reports to the Regional Manager of Operations as requested, including daily attendance and run-volume reports.
Perform other assigned or required tasks to maintain operational integrity.