Union EMS Operations Manager

Advocate Health • Monroe, NC

7d • $38 - $57

About The Position

The Union EMS Operations Manager supervises and coordinates the daily operations of emergency medical services. The role manages the organization’s fleet, equipment, supplies, operational protocols, and safety program, and provides leadership for routine operations and major incident responses. This is a full-time position requiring at least 40 hours per week within a standard two-week pay period after successful completion of initial onboarding.

The position requires a high school diploma or GED, a bachelor’s degree in EMS or a related field, 3 to 5 years of emergency medical services experience, and 2 years of supervisory experience and/or supervisory training, or an equivalent combination of training and experience. The successful candidate must be certified by the applicable state Medical Board as an Emergency Medical Technician – Paramedic and hold an active driver’s license. Additional certificates may be required, including CPR, ACLS, BLS/HCP from the AHA, PHTLS, PALS, and National Registry.

The work involves operating medical and communications equipment and performing heavy physical work, including exerting up to 200 pounds of force occasionally, up to 50 pounds frequently, and up to 25 pounds constantly to move objects and/or people.

The listed pay range is $38.20–$57.30. Advocate Health describes its Total Rewards offering as including paid time off, health and welfare benefits, flexible spending accounts, family benefits, employer-matched retirement plans, educational assistance, and other compensation and well-being programs. Eligibility may depend on FTE or employment status.

Requirements

• High school diploma or GED.
• Bachelor’s degree in EMS or a related field.
• 3 to 5 years of experience in emergency medical service work, including 2 years of supervisory experience and/or supervisory training, or an equivalent combination of training and experience that provides the required skills, knowledge, and abilities.
• Certification by the applicable state Medical Board as an Emergency Medical Technician – Paramedic.
• Active driver’s license.
• Must be physically able to operate machinery and equipment including cardiac monitors, defibrillators, pacemakers, glucometers, telephones, stretchers, radios, and emergency medical equipment.
• Must be able to exert up to 200 pounds of force occasionally, up to 50 pounds frequently, and up to 25 pounds constantly to move objects and/or people; physical requirements are for heavy work.

Nice To Haves

• Certificates that may be required include CPR, ACLS, BLS/HCP from the AHA, PHTLS, PALS, and National Registry.

Responsibilities

• Supervise and coordinate all aspects of daily emergency medical services operations.
• Plan, specify, and manage fleet purchases, refurbishing, and disposal.
• Provide primary command and leadership of EMS daily operational resources and system-wide resources during major incident responses or activation of the community’s Emergency Operations Center.
• Oversee the development, implementation, monitoring, and enforcement of operational protocols and procedures.
• Coordinate and oversee the purchase and maintenance of durable equipment and the purchase and distribution of expandable medical supplies.
• Schedule and document vehicle maintenance and repairs to meet industry standards.
• Facilitate delivery and distribution of supplies and equipment to satellite bases and vehicles.
• Oversee department equipment maintenance, perform routine maintenance and repairs, and/or coordinate repairs through outside service vendors.
• Research operational equipment and procedures and recommend methods to improve safety, effectiveness, and efficiency of EMS operations.
• Oversee the departmental safety program, policies, and safety compliance.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay such as shift and on-call pay, based on the teammate’s job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager