EMS Licensing Specialist

Texas Health & Human Services Commission • Austin, TX

30d • Hybrid

About The Position

The EMS License and Permit Specialist will perform complex licensing work. Receives, processes, and analyses applications and supplemental documentation relating to EMS licensing and certification of EMS personnel, educators, providers and first responders. Ensuring applicants follow applicable policies, rules, and laws. Work involves receiving, reviewing, approving, and entering applications in data systems; communicating with applicants; creating correspondence; and providing technical assistance to customers, applicants, the public, and internal staff concerning EMS licensing. Works under moderate supervision and latitude for the use of initiative and independent judgment reporting to the EMS licensing unit manager.

Requirements

• High school Diploma or GED equivalent.
• Experience with Microsoft Word, Excel, and Outlook.
• Employees must meet and maintain an acceptable driving record that meets the standards developed by the Texas Department of Public Safety (DPS) and DSHS Policies to operate vehicles.
• Pass a DPS background clearance check to review criminal information.
• Must be able to pass a criminal history background check to access information held by the Texas Department of Public Safety crime records.
• Safe operation of either state-owned or personal vehicle is required to conduct state business and acceptable driving record must be maintained in accordance with Department of State Health Services Policy OS-3901, Fleet Operations and Management & Procedures and standards developed by the Texas Department of Public Safety.

Nice To Haves

• Knowledge of office, administrative, and clerical practices, principles, and procedures.
• Knowledge of correct business writing, grammar, word choice, sentence structure, spelling, and punctuation.
• Skill in the use of current computer systems and programs, including word processing, databases such as Versa Regulation (VR) or other similar client compatible software, internet, and email.
• Skill in composing and editing written correspondence, memorandums, reports, and forms using Microsoft Word or equivalent word processing software.
• Skill in office equipment such as a multiline phone system, scanners, Xerox copiers, and computers. Includes using and maintaining databases to enter and retrieve data, producing reports, licenses, and data, analyzing data and printing licenses and certifications.
• Ability to provide quality customer service.
• Ability to accurately interpret public health laws, rules, regulations, policies, and procedures.
• Ability to maintain confidentiality of documents, materials, and information.
• Ability to communicate and express ideas clearly and accurately, both verbally and in writing.
• Ability to meet strict deadlines and work on multiple projects with rapidly changing priorities.
• Ability to work collaboratively with co-workers, maintaining an effective working relationship.
• Ability to travel.

Responsibilities

• Receives, processes, and analyzes applications and supplemental documentation.
• Inform applicants of application deficiencies, if any.
• Approves or denies license applications based on state agency policies, procedures, rules, and laws.
• Entering license and applications, payments, and required technical data for licenses into appropriate computer applications, databases, and systems.
• Assist customers with application and account issues.
• Communicate and provide interpretations of licensing requirements, eligibility requirements, and other information to applicants, license, stakeholders, the public and agency staff by telephone, emails, and written correspondence.
• Files and archives documents in accordance with unit and agency policies.
• Prepares reports as required and attends required meetings and trainings.
• Carry out other duties as assigned including but not limited to actively participating or serving in a supporting role to meet the agency’s obligations for disaster response or recovery or Continuity of Operations. Such participation may require an alternate shift pattern, assignment or location. May travel for functions outside of the work location.

Benefits

• Insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED