EMS Communications Specialist
About The Position
The EMS Communications Specialist shall perform all tasks necessary to ensure timely scheduling and transportation including answering phones, screening transport requests, recording all required information, verifying insurance information and making sure that pre-authorizations are being obtained as needed, ensuring timely patient transports to and from facilities, and patients’ homes via ambulance and wheelchair van. In the course of the dispatcher work, the ideal candidate must be able to interact with all levels of the organization of Augusta Health in a professional and concise manner. The EMS Communications specialist will work in cooperation with Emergency Department staff, licensed practitioners, attending Physicians and Transportation Services staff. This role will communicate with EMS prior to patient arrival to the emergency department, notify appropriate staff of patient’s chief complaint, and accurately document reports.
Requirements
- Previous experience in clerical or administrative assistant role
- Experience with electronic documentation and a basic understanding of Microsoft Office software
- Ability to perform detailed assignments and projects
- Must be able to work under pressure and positively interact with patients, other departmental and medical staff, visitors and outside entities
- Neat in appearance with a personable, tactful, and courteous manner
- Ability to adjust to rapid changes in work assignment
- Excellent Verbal and Written Communication Skills
- Maintains Confidentiality
- High level of organization and ability to follow through on assigned tasks
Nice To Haves
- Pre-hospital Emergency Medical Services or ambulance transportation services experience preferred
Responsibilities
- Answering phones
- Screening transport requests
- Recording all required information
- Verifying insurance information
- Making sure that pre-authorizations are being obtained as needed
- Ensuring timely patient transports to and from facilities, and patients’ homes via ambulance and wheelchair van
- Communicate with EMS prior to patient arrival to the emergency department
- Notify appropriate staff of patient’s chief complaint
- Accurately document reports
Benefits
- Generous paid time off to promote work life balance
- Free onsite parking
- Shift and weekend differentials
- Tuition reimbursement
- Onsite child care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
