EMS Communications Specialist - STAT MedEvac/UPMC PARC

UPMC•West Mifflin, PA

9d•Onsite

About The Position

The UPMC Center for Emergency Medicine is looking to hire an EMS Communications Specialist to support UPMC PARC. UPMC PARC operates 24/7 and requires continuous staffing. Candidates must be flexible and available for any shift. Daylight and evening shifts are typically 8 or 10 hours, depending on departmental needs, while overnight shifts are 10 hours. Additionally, shifts include rotating weekends and holidays.

Requirements

High school graduate or equivalent required.
Must possess strong computer skills.
Current or prior EMS or healthcare experience required.
Ability to multitask.
Must possess good communication skills.

Nice To Haves

Call center experience preferred.
Current EMT or paramedic certification preferred.

Responsibilities

Process incoming patient transport requests and all incoming phone calls in a timely manner.
Process all condition codes, monitor fire alarms, address security requests, and provide phone operator service during off hours.
Efficiently schedule non-medically necessary transportation for eligible clients/consumers as designated by the UPMC Health Plan.
Plan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan.
Receive emergency calls and process appropriately.
Provide exceptional customer service according to UPMC policies and procedures.
Receive and document medical command reports and notify the emergency department.
Monitor hospital alarm systems.
Coordinate medical command requests from paramedic to physician and document the request.
Process incoming calls.
Document all information in the Zoll RightCad system.
Efficiently process medically necessary patient transportation requests on a timely basis.
Receive hospital condition codes and send out notification page per policy and procedure.
Perform hospital operator duties on the overnight shift.