Employment Support Professional

RHA Health Services, LLC • Concord, NC

8d

About The Position

RHA Health Services is hiring an Employment Support Professional to help adults with mental health issues and conditions, intellectual and developmental disabilities, and substance use challenges obtain and retain employment. The position provides and coordinates supportive employment services using the Individual Supportive Employment with Long-Term Vocational Supports practice model defined by the Department of Justice. The work includes preparing clients for employment, developing unsubsidized jobs with public and private employers, placing clients in jobs, and providing follow-up support to promote job retention and employer satisfaction.

The role works as part of a clinical and supported-employment team and collaborates with clients, treatment teams, employers, families, referring agencies, vocational rehabilitation counselors, and other professionals. It also involves vocational assessment and planning, job coaching, employer education, transportation and follow-along support, documentation, regulatory compliance, and protection of service users’ rights. A flexible schedule and reliable transportation are required. Previous experience is preferred, though the employer is willing to train the right person.

Requirements

• Minimum of 2 years’ experience in recruiting and job placement.
• Valid driver’s license.
• Ability to pass a pre-employment drug-screening exam.
• Flexible schedule and reliable transportation.
• Knowledge and experience preparing clients for employment, developing unsubsidized jobs with public and private employers, placing clients in jobs, and providing follow-up support to promote retention.
• Knowledge of disabilities, including disability and privacy laws.
• Ability to communicate effectively with clients and staff, provide effective customer service, promote client self-advocacy, and use counseling skills.
• Ability to achieve quantitative placement goals.
• Previous experience is preferred; the employer is willing to train the right person.

Nice To Haves

• Bachelor’s degree in a human services field from an accredited college or university.
• At least 1 year of experience working with people with intellectual and developmental disabilities, mental health needs, or substance use challenges.
• Equivalent combination of education and experience.
• Previous experience in the role or related work.

Responsibilities

• Collaborate with clients’ treatment teams for clinical consultation, employment planning, and behavioral health support services.
• Support clients in deciding whether to disclose a disability to an employer by explaining relevant information and potential ramifications while promoting client preferences and self-determination.
• Provide vocational assessment, job development, training, technical assistance, safety monitoring, transportation, and follow-along support.
• Receive, review, process, file, and submit client documents, reports, and electronic files, including time studies, performance ratings, time sheets, data sheets, production sheets, professional contact sheets, accident reports, and client satisfaction surveys.
• Establish a job matrix of employer accounts based on clients’ interests and help clients identify areas of employment interest.
• Provide ongoing individual support and encouragement to clients.
• Match job-seeking clients with employers using job placement and job development skills.
• Provide follow-along support, retention services, and on-site job coaching to support client success and employer satisfaction.
• Conduct ongoing vocational assessments and develop client employment goals and job support plans.
• Maintain accurate, clinically sound, and current documentation related to billing, assessments, treatment, client progress, clinical team activities, and other services.
• Observe service users in settings such as school, home, and the community to ensure policies, procedures, and program data are in place and implemented correctly.
• Coordinate with clinical and professional staff to maintain communication, provide feedback, follow standard procedures, and facilitate implementation of employment plans.
• Help clients obtain information about benefits and how employment may affect them.
• Provide education and support to employers as agreed upon with clients.
• Participate as a member of a supported-employment team that may include a clinical director, peer support staff, and mental health professionals.
• Document observations, consultations, and meetings concerning client-related issues.
• Draft responses to Quality Assurance audits and regulatory agencies and implement resulting changes; maintain services in compliance with IPRS regulations.
• Monitor and protect service users’ rights on an ongoing basis.
• Follow MHDDSAS regulations and guidelines for supported employment.
• Assist with screening and assessment procedures for individuals.
• Train, oversee, and direct individuals while they perform job duties.
• Act as a liaison between employers and employees to ensure their needs are met.
• Establish and maintain relationships with area supervisors, referring agencies, vocational rehabilitation counselors, parents or guardians, case workers, employers, and other individuals and agencies.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health insurance and other insurance benefits for full-time employees.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed