Employment Support Professional

RHA Health Services • Concord, NC

6d

About The Position

RHA Health Services is hiring an Employment Support Professional to provide and coordinate supportive employment services for adults with mental health issues and conditions, as well as people with intellectual and developmental disabilities and substance use challenges. The program follows the Individual Supportive Employment with Long-Term Vocational Supports practice model defined by the Department of Justice. The role focuses on helping clients prepare for, find, and retain unsubsidized employment with private and public employers, while supporting client self-advocacy and self-determination.

The position works as part of a clinical and supported employment team, collaborating with treatment teams, employers, referring agencies, vocational rehabilitation counselors, families, and other professionals. It includes vocational assessment, job development and placement, job coaching, follow-along and retention support, documentation, compliance activities, and assistance with transportation when needed. The ideal candidate is organized, energetic, personable, flexible, and has reliable transportation. Previous experience is preferred, although the employer is willing to train the right person.

Requirements

• Minimum of 2 years’ experience in recruiting and job placement.
• Bachelor’s degree preferred; the posting also describes a preference for a human services degree from an accredited college or university and at least 1 year of experience working with people with intellectual or developmental disabilities, mental health needs, or substance abuse challenges, or an equivalent combination of education and experience.
• Knowledge and experience preparing clients for employment, developing unsubsidized jobs, placing clients into jobs, and providing follow-up support to promote job retention.
• Knowledge of disabilities, including disability and privacy laws.
• Effective communication with clients and staff, customer service, client self-advocacy, and counseling skills.
• Ability to achieve quantitative placement goals.
• Valid driver’s license.
• Ability to pass a pre-employment drug-screening exam.
• Flexible schedule and reliable transportation.

Nice To Haves

• Previous experience in a related role; the employer is willing to train the right person.

Responsibilities

• Collaborate with clients’ treatment teams and clinical staff on clinical consultation, employment plans, and behavioral health support services.
• Help clients make informed decisions about whether to disclose a disability to an employer, explaining potential ramifications and supporting client preferences and self-determination.
• Conduct vocational assessments and help clients identify employment interests, goals, and job support plans.
• Develop unsubsidized employment opportunities with public and private employers and match job-seeking clients with employers.
• Provide job training, technical assistance, job coaching, safety monitoring, transportation, and follow-along support.
• Provide retention services and on-site job coaching to support client success and employer satisfaction.
• Establish job matrices or employer accounts in support of clients’ employment interests.
• Assist clients in obtaining information about benefits and how employment may affect them.
• Provide education and support to employers as agreed upon with clients, and serve as a liaison between employers and employees.
• Receive, review, process, file, and submit client documents, reports, and electronic files, including time studies, performance ratings, time sheets, data sheets, production sheets, professional contact sheets, accident reports, and satisfaction surveys.
• Maintain accurate, clinically sound, and up-to-date documentation related to billing, assessment, treatment, client progress, team activities, and other services.
• Observe service users in settings such as school, home, and community, and document observations, consultations, and meetings related to client issues.
• Work with clinical and professional staff to maintain communication, provide feedback, follow standard procedures, and implement employment plans.
• Draft responses to and implement changes resulting from Quality Assurance audits or regulatory agencies.
• Maintain services in compliance with IPRS regulations and MHDDSAS supported employment regulations and guidelines.
• Monitor and protect service users’ rights on an ongoing basis.
• Assist with screening and assessment procedures and train, oversee, and direct individuals while they perform job duties.
• Establish and maintain working relationships with area supervisors, referring agencies, vocational rehabilitation counselors, parents or guardians, case workers, employers, and other individuals and agencies.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health insurance for full-time employees.
• 401(k) retirement savings program.
• Wellbeing programs addressing physical, emotional, and financial wellbeing.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level