Employment Services Specialist (N. Loop)

Dynamic Workforce Solutions•El Paso, TX

5d•Onsite

About The Position

The Employment Services Specialist welcomes and assists job seekers and visitors, provides front-line customer service, supports digital check-in and scheduling, and helps maintain smooth customer flow throughout the workforce center. The role delivers universal employment services and labor-exchange support to job seekers and employers, including résumé assistance, job-search support, application guidance, candidate referrals, and help navigating digital tools and career resources. The position is on-site and requires a regular in-office presence. The specialist works with Board Business Services, workforce system partners, internal staff, and employers to identify workforce needs and support hiring solutions, recruitment strategies, placements, and retention. The role provides Wagner-Peyser labor-exchange services in alignment with state and federal requirements and assists with Rapid Response activities, hiring events, and job fairs. Services may be delivered in person, virtually, by appointment, or to walk-in customers. The specialist documents services, employer contacts, referrals, and outcomes in required workforce systems, including Work In Texas. The role also supports accessibility, maintains a professional and welcoming environment, and reinforces Extreme Customer Service behaviors. Other reasonable related duties may be assigned as business requirements dictate.

Requirements

High school diploma or equivalent.
One to two years of workforce or customer service experience.
Strong customer-service skills.
Ability to use coaching techniques to support performance and quality results.
Learning orientation, communication proficiency, teamwork orientation, and technical capacity.
Strong technology proficiency, including workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and AI-enabled platforms in a paperless environment.
Successful completion of a basic IT skills assessment.
Valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Bachelor’s degree preferred.
Certified Workforce Development Professional credential preferred.
Experience working within the Work In Texas system preferred.

Responsibilities

Welcome job seekers and visitors and provide clear, friendly front-line assistance.
Support digital check-in and scheduling across in-person and virtual access points.
Direct customers to appropriate services and staff to maintain smooth customer flow.
Help customers navigate digital tools, career resources, and self-service technology.
Provide universal employment services, including résumé assistance, job-search support, and application guidance.
Partner with Board Business Services to identify workforce needs and develop actionable hiring solutions.
Document services in Work In Texas and other required workforce systems.
Provide basic guidance about workforce center services, next steps, career pathways, and education information.
Assist with accommodations and the use of assistive technology as needed.
Maintain a professional, welcoming, customer-focused environment and reinforce Extreme Customer Service behaviors.
Manage job postings, referrals, and labor-exchange activities in Work In Texas.
Coordinate candidate referrals, explain available workforce programs, and assist employers with recruitment strategies.
Provide Wagner-Peyser labor-exchange services in alignment with state and federal requirements.
Assist with Rapid Response activities, hiring events, and job fairs.
Deliver walk-in, scheduled, and virtual employment services.
Maintain engagement and follow-through with job seekers and employers to support placements and retention.
Coordinate with internal staff and partners to address employer and job-seeker needs across programs and funding streams.
Document employer contacts, referrals, and outcomes in required workforce systems.
Perform other reasonable related duties as assigned.