Employment Services Specialist (N. Loop)

Equus•El Paso, TX

7d•$18 - $21•Onsite

About The Position

The Employment Services Specialist provides front-line customer service to job seekers and visitors, supports digital check-in and scheduling, and helps maintain smooth customer flow throughout an on-site workforce center. The role delivers universal employment services and labor exchange support to job seekers and employers, working with Board Business Services and workforce system partners to turn workforce needs into effective hiring and employment solutions. The specialist supports customers with résumé preparation, job searches, applications, career resources, digital tools, self-service technology, and information about career pathways and education. The role also supports employer recruitment, candidate referrals, job postings, hiring events, job fairs, and Rapid Response activities. Services and outcomes are documented in required workforce systems, including Work In Texas. The position delivers walk-in, scheduled, and virtual services and requires a regular in-office presence. The position requires strong technology proficiency in workforce information systems, Microsoft 365, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment. A basic IT skills assessment must be completed successfully. A valid driver's license and adequate vehicle insurance coverage are also required.

Requirements

High school diploma or equivalent.
One to two years of workforce or customer service experience.
Customer service, labor exchange, and employer interaction skills.
Strong technology proficiency, including workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and AI-enabled platforms.
Successful completion of a basic IT skills assessment.
Valid driver's license and adequate vehicle insurance coverage.
Extreme Customer Service focus, ability to use coaching techniques to drive performance and quality results, learning orientation, communication proficiency, teamwork orientation, and technical capacity.

Nice To Haves

Bachelor’s degree preferred.
Certified Workforce Development Professional credential preferred.
Experience working within the Work In Texas system preferred.

Responsibilities

Welcome job seekers and visitors and provide clear, friendly front-line assistance.
Support digital check-in and scheduling across in-person and virtual access points.
Direct customers to appropriate services and staff to maintain smooth customer flow.
Help customers use digital tools, career resources, and self-service technology.
Provide universal employment services, including résumé assistance, job-search support, and application guidance.
Partner with Board Business Services to identify workforce needs and develop actionable hiring solutions.
Document services in Work In Texas and other required workforce systems.
Provide basic guidance about workforce center services, next steps, career pathways, and education options.
Assist with accessibility accommodations and assistive technology as needed.
Maintain a professional, welcoming, customer-focused environment and reinforce Extreme Customer Service behaviors.
Maintain job postings, referrals, and labor exchange activities in Work In Texas.
Coordinate candidate referrals, explain workforce programs, and assist employers with recruitment strategies.
Provide Wagner-Peyser labor exchange services in alignment with state and federal requirements.
Assist with Rapid Response activities, hiring events, and job fairs.
Deliver walk-in, scheduled, and virtual employment services.
Maintain engagement and follow-through with job seekers and employers to support placements and retention.
Coordinate with internal staff and partners to efficiently meet employer and job-seeker needs across programs and funding streams.
Document employer contacts, referrals, and outcomes in required workforce systems.
Perform other reasonable related duties as assigned.