Employment Program Manager-Supported Employment
About The Position
RISE Services is hiring an Employment Program Manager to support its employment services program in Harrisonburg, Virginia, and surrounding Shenandoah Valley communities. This is a hands-on working management role combining an active client caseload and direct supported employment services with day-to-day supervision and coordination of assigned Employment Specialists. The manager helps individuals with disabilities pursue meaningful employment, independence, and success in the workforce. The role includes individualized career and job-search support, job development with local businesses, job coaching, workplace training, and employment-retention services. The manager also coordinates staff and client schedules, provides field-based supervision, addresses service and performance concerns with program leadership and Human Resources, and supports staff onboarding and development. Accurate documentation, review of staff notes, monitoring client outcomes and deadlines, and communication with clients, families, employers, referral agencies, and leadership are essential. The job is initially part-time, with the potential—but no guarantee—to transition to full-time as program needs, staffing, and caseloads expand. It is in-person and community-based, with regular local travel and flexibility for client work schedules, including occasional early mornings, evenings, and weekends. If the role transitions to full-time, it requires at least 30 billable direct-service hours per week in addition to supervisory and administrative responsibilities. Remote work is not available.
Requirements
- Meet one of these qualification pathways: a bachelor's degree in human services, social work, counseling, rehabilitation, psychology, education, business, or a related field, plus at least 3 years of relevant professional experience; or a high school diploma or equivalent, plus at least 7 years of relevant professional experience.
- Relevant experience may include supported employment, vocational rehabilitation, disability services, workforce development, employment services, or related human services.
- Valid driver's license, reliable personal transportation, and ability to meet organizational driving requirements.
- Ability and willingness to transport clients when required and authorized.
- Ability to travel regularly throughout Harrisonburg and surrounding service areas.
- Strong organizational, communication, leadership, and time-management skills.
- Ability to manage competing priorities, maintain accountability, and work independently.
- Proficiency with electronic documentation, scheduling platforms, and workplace technology.
- Successful completion of required background checks and driving-record reviews.
- Flexibility to accommodate client employment schedules, including occasional early mornings, evenings, and weekends.
Nice To Haves
- Prior supervisory, team-lead, or staff-training experience.
- Experience providing community-based supported employment or job coaching.
- Familiarity with vocational rehabilitation services, Medicaid Waiver programs, or employment-related documentation.
- Experience developing employer partnerships and coordinating multiple client schedules.
Responsibilities
- Provide individualized supported employment services to individuals with disabilities.
- Assist clients with career exploration, job searches, applications, résumé development, and interview preparation.
- Develop relationships with local businesses to identify employment opportunities.
- Provide hands-on job coaching, workplace training, and ongoing employment-retention support.
- Maintain an active caseload and meet established direct-service and productivity expectations.
- Provide day-to-day supervision, coaching, and support to assigned Employment Specialists.
- Conduct field observations and provide constructive performance feedback.
- Coordinate staff schedules, client appointments, and service coverage.
- Provide direct services when staffing shortages, absences, or client needs require additional coverage.
- Identify performance concerns, address service gaps, and follow through on corrective measures with program leadership and Human Resources.
- Support onboarding, training, and professional development of assigned staff.
- Complete accurate, timely, and professional service documentation.
- Review staff progress notes for accuracy, completeness, and compliance with program requirements.
- Monitor client outcomes, service delivery, and documentation deadlines.
- Maintain communication with clients, families, employers, referral agencies, and leadership.
- Ensure services align with organizational policies, funding requirements, and applicable quality standards.
Benefits
- Mileage reimbursement in accordance with organizational policy.
- Opportunity for increased hours and professional growth as the program expands.
- Meaningful work supporting employment opportunities and independence for individuals with disabilities.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
