Supported Employment Manager

Goodwill Industries of Greater Grand Rapids • Grand Rapids, MI

3d

About The Position

Goodwill is seeking a results-oriented leader to oversee its Supported Employment Programs, including Visions and Strides. The Visions Program supports individuals with intellectual and developmental disabilities (IDD), while the Strides Program serves individuals experiencing serious and persistent mental illness. Both programs help participants achieve greater independence and success through employment.

The Supported Employment Manager provides strategic and operational leadership for both programs and oversees a team of employment professionals. The position combines operational leadership, team development, community partnerships, and program growth. The manager shapes program direction, supports consistent service quality while addressing each program's distinct needs, and champions individualized employment services. The role also works with Workforce Development leadership to identify opportunities for growth, innovation, and service expansion.

Requirements

• Bachelor's degree in Human Services, Social Work, Psychology, Rehabilitation Counseling, Education, Business, or a related field.
• Five years of professional experience, including leadership, supervisory, or program management responsibilities.
• Strong leadership, coaching, and team-building skills.
• Strong problem-solving, strategic thinking, and analytical abilities.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities while maintaining organization and attention to detail.
• Passion for Goodwill's mission of changing lives and communities through the power of work.

Nice To Haves

• Experience working with individuals with disabilities, mental health conditions, or other barriers to employment.
• Experience managing budgets, contracts, or program performance metrics.

Responsibilities

• Lead, inspire, and support Career Coaches and other employment professionals.
• Provide leadership across the Visions and Strides programs, maintaining consistent service quality while responding to the distinct needs of each program's participants.
• Shape the vision and direction of Goodwill's Supported Employment programs through strategic leadership, creative problem-solving, and a commitment to excellence.
• Mentor, develop, and empower staff through coaching, collaboration, and professional growth opportunities.
• Develop and maintain relationships with funders and ensure compliance with contractual and documentation requirements.
• Build partnerships with employers, referral sources, community organizations, funders, and other stakeholders.
• Foster engagement, accountability, and continuous improvement for employees and participants.
• Champion individualized employment services that help participants identify strengths, pursue goals, and achieve long-term employment success.
• Use data, outcomes, and participant feedback to drive program excellence and measure community impact.
• Collaborate with Workforce Development leadership to identify growth, innovation, and service-expansion opportunities.
• Ensure program operations, funding requirements, and documentation standards support sustainable, high-quality services.

Benefits

• Up to 20 paid vacation days in the first year for full-time employees.
• Additional paid holidays, varying by position and department.
• Dental, vision, life, disability, and accidental insurance available.
• Medical insurance available to full-time employees.
• 401(k) plan with employer match after six months.
• Professional development and personal support services.
• One-on-one coaching to reach career and educational goals.
• Tuition reimbursement.
• 20% employee discount at Greater Grand Rapids retail stores.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager