Employment Program Manager--Supported Employment
About The Position
RISE Services is seeking an Employment Program Manager to lead and support its supported employment program in Front Royal, Virginia, and surrounding communities. This is a hands-on, field-based management role combining an active client caseload and direct employment services with supervision of assigned Employment Specialists and program coordination. The manager provides individualized support to people with disabilities seeking meaningful employment and helps ensure services are delivered consistently and effectively. The position generally involves a 40-hour workweek, including a minimum expectation of 30 billable direct-service hours per week alongside supervisory and administrative responsibilities. Work takes place in community settings, at client employment sites, and at designated RISE Services offices; remote work is not available. The role requires regular in-person client services, job-site visits, employer outreach, and staff supervision, with flexibility to accommodate client employment schedules, which may include early mornings, evenings, and occasional weekends. The manager may provide direct service coverage when needed to maintain continuity of services. Compensation is $23.00–$24.00 per hour, based on qualifications and experience. The position includes mileage reimbursement in accordance with organizational policy and opportunities for professional development and leadership growth. RISE Services is an Equal Opportunity Employer and provides reasonable accommodations for qualified applicants and employees.
Requirements
- Meet one of the following qualification pathways: a bachelor's degree in human services, social work, counseling, rehabilitation, psychology, education, business, or a related field, plus at least 3 years of relevant professional experience; or a high school diploma or equivalent plus at least 7 years of relevant professional experience.
- Relevant experience may include supported employment, vocational rehabilitation, disability services, workforce development, employment services, or related human services.
- Valid driver's license, reliable personal vehicle, and ability to meet organizational driving requirements.
- Ability and willingness to transport clients when required and authorized.
- Ability to travel regularly throughout Front Royal and surrounding service areas, including other assigned communities in the northern Shenandoah Valley.
- Strong organizational, communication, leadership, and time-management skills.
- Ability to manage competing priorities, maintain accountability, and work independently.
- Proficiency with electronic documentation, scheduling platforms, and workplace technology.
- Successful completion of required background checks and driving-record reviews.
- Ability to work a generally 40-hour full-time schedule and meet the minimum expectation of 30 billable direct-service hours per week.
- Ability to work in person in community settings, at client employment sites, and at designated offices; remote work is not available.
- Flexibility to accommodate client schedules, which may include early mornings, evenings, and occasional weekends.
Nice To Haves
- Prior supervisory, team-lead, or staff-training experience.
- Experience providing community-based supported employment or job coaching.
- Familiarity with vocational rehabilitation services, Medicaid Waiver programs, or employment-related documentation.
- Experience developing employer partnerships and coordinating multiple client schedules.
Responsibilities
- Provide individualized supported employment services to individuals with disabilities.
- Assist clients with career exploration, job searches, applications, résumé development, and interview preparation.
- Build relationships with local employers to identify competitive employment opportunities.
- Provide hands-on job coaching, workplace training, and ongoing employment-retention support.
- Maintain an active caseload and meet a minimum expectation of 30 billable direct-service hours per week.
- Provide day-to-day supervision, coaching, and support to assigned Employment Specialists.
- Conduct field observations and provide constructive performance feedback.
- Coordinate staff schedules, client appointments, and service coverage.
- Provide direct services when staffing shortages, absences, or client needs require additional coverage.
- Identify performance concerns, address service gaps, and coordinate corrective measures with program leadership and Human Resources.
- Support onboarding, training, and professional development of assigned staff.
- Complete accurate, timely, and professional service documentation.
- Review staff progress notes for accuracy, completeness, and compliance with program requirements.
- Monitor client outcomes, service delivery, productivity, and documentation deadlines.
- Maintain professional communication with clients, families, employers, referral agencies, and leadership.
- Ensure services align with organizational policies, funding requirements, and applicable quality standards.
Benefits
- Mileage reimbursement in accordance with organizational policy.
- Opportunities for professional development and leadership growth.
- Meaningful work supporting employment opportunities and independence for individuals with disabilities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
