Employment & Human Services Associate (1753)
About The Position
The Employment and Human Services Associate plays a critical role in supporting the Reemployment Services and Eligibility Assessment (RESEA) program by interviewing unemployment insurance claimants, verifying eligibility, and connecting individuals to workforce services. This position ensures compliance with program requirements while guiding participants through reemployment planning and job search strategies. The role requires strong interpersonal skills, attention to detail, and the ability to manage caseloads efficiently within a dynamic workforce development setting.
Requirements
- Support Business-Forward Strategies to Fuel the Regional Economy Goal: Deliver RESEA services in full compliance with program requirements by conducting initial visits promptly and maintaining high productivity. Ensure customers receive clear guidance and timely support to reduce failure-to-report rates.
- Improve Service Delivery Utilizing Technology and Innovative Solutions Goal: Leverage technology and innovative practices to enhance service delivery, streamline processes, and improve client outcomes. Ensure accurate documentation, efficient workflow management, and real-time tracking through digital platforms to maintain compliance and productivity.
- Serve as a Convener and Forge Strategic Partnerships Goal: Actively foster collaboration among key stakeholders, including Workforce Solutions staff and community partners, to align strategies, share resources, and enhance service delivery. Build and maintain strategic partnerships that strengthen program impact and create opportunities for clients.
- Increase Awareness of Services and Opportunities Goal: Provide clear program explanations and set expectations during initial visits to ensure a positive client experience. Highlight success stories to demonstrate program impact and build trust.
Nice To Haves
- RESEA Completion Rate ≥80%.
- 100% initial visits within 7 days.
- 90% data integrity on Case Review Tool.
- Track Went to Works.
- 75% WAVE productivity.
- 100% documentation within 48 hours.
- Collaborate with Workforce Solutions staff for alignment.
- Average customer satisfaction: 3.5+.
- Submit 2 success stories per month
Responsibilities
- Conduct structured interviews with RESEA participants to gather employment history, eligibility information, and career goals
- Review unemployment insurance status and ensure participants meet RESEA program requirements
- Explain program services and expectations clearly to participants, including timelines and compliance standards
- Assist customers in developing individualized employment plans (IEPs), identifying short- and long-term career goals
- Refer participants to appropriate services, including workshops, job search assistance, training opportunities, or supportive services
- Maintain accurate and timely documentation in case files and workforce systems (e.g., WorkInTexas.com)
- Monitor progress, provide follow-up, and issue reminders to ensure continued engagement and compliance
- Collaborate with Workforce Solutions staff to align services and provide wraparound support
- Generate required reports and track outcomes for program performance and auditing purposes
- Support administrative functions as needed to ensure effective and efficient service delivery
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
