Employer Services Account Coordinator

Corewell Health • Southfield, MI

2d • Onsite

About The Position

The Corewell Health Employer Services Client Manager engages key business staff and stakeholders to support long-term relationships across a portfolio of clients. The role serves as a liaison between customers and cross-functional internal teams, coordinating timely delivery of solutions aligned with customer needs. It provides oversight of clients’ purchased services, manages related subprocesses to meet operational needs, and may directly deliver purchased clinical commercial services. The position monitors clinical and administrative processes to ensure client requirements are met and support client success. It reports directly to the Sr. Director of Employer Services.

The coordinator supports client relationships and contracted clinical services through implementation, execution, compliance and performance, renewal, and contract closeout. Responsibilities include client service and concierge support, project and contract coordination, administrative oversight, responding to inquiries and resolving issues, maintaining records and CRM data, and collecting, analyzing, and reporting program data. The role also coordinates with internal and external partners, supports care management activities when directed, and provides administrative support for client deliverables, the Employer Services website, and client portal.

Requirements

• Bachelor’s degree in business administration, healthcare administration, or a relevant field.
• Five years of relevant experience in a healthcare setting or related area.
• Knowledge of health plan operations, physician front-office administrative procedures, medical terminology, medical billing and coding procedures, and provider network arrangements.

Responsibilities

• Build, maintain, and strengthen customer relationships, providing day-to-day service to keep current clients satisfied.
• At times, serve as a liaison at client locations, Corewell-based clinics or locations, and trade shows or exhibitions for existing and potential clients.
• Provide day-to-day administrative and management oversight of contracted clinical services, such as Executive Health, on-site services, and immunization clinics.
• Support department leadership and liaise with internal and external partners throughout client implementation, execution, compliance and performance, renewal, and contract closeout.
• Coordinate scheduling, registration, billing support, data collection and exchange, and interoperability requirements.
• Assist in maintaining and updating the CRM data repository and automated warehouse to support business development.
• Conduct market research on client prospects, develop lead profiles, identify client news and engagement opportunities, and communicate potential barriers to contracting.
• Manage projects and delegated contractual requirements, carrying out client goals while meeting company goals.
• Coordinate with staff working on the same account to ensure consistent service and contract deliverables.
• As directed by leadership, follow up on client leads or requests, assist with procurement for client events, and help develop new client product offerings.
• Manage multiple clients and contracts concurrently while meeting multiple deadlines.
• Respond to client, member, and provider inquiries regarding transactions, claims, fee schedules, authorization requests, health plan or contract management, and direct-to-employer contracting.
• Resolve billing or invoicing issues and gather required documentation for specific programs.
• Support the clinical Care Management team as directed, including research, scheduling, care coordination activities, and white-glove care navigation.
• Provide client concierge services, address requests and complaints, and oversee issue resolution.
• Maintain records of client transactions, including scheduling, exception requests, single case agreements, network provider changes, payments, facilities, and services.
• Collect and analyze data from multiple sources, distribute reports, and analyze data to improve internal and external processes; support internal financial and P&L analysis.
• When applicable, manage reporting environments for care-management services, including data sources and validation, and potentially develop or enhance reports for clinical team members.
• Manage and oversee account-specific subprocesses, with additional focus on ensuring care-management processes meet client goals, objectives, and KPIs.
• Administer and execute contracts as directed by Employer Services leadership.
• Provide administrative support and coordinate client deliverables, including managing portions of the Employer Services website and client portal, such as client user roles.

Benefits

• Comprehensive benefits package to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level