Employer Services Account Coordinator

Corewell Health • Southfield, MI

1d • Onsite

About The Position

The Employer Services Account Coordinator supports long-term relationships across a portfolio of Corewell Health Employer Services clients. The role serves as a liaison between customers and internal cross-functional teams, coordinating the timely delivery of solutions aligned with client needs. It provides administrative and management oversight of contracted services and related subprocesses, monitors clinical and administrative processes, and may directly deliver purchased clinical commercial services. The position reports to the Sr. Director of Employer Services.

The coordinator supports client relationships from implementation and setup through execution, compliance and performance, renewal, and contract closeout. The role manages multiple clients and contracts concurrently, assists with client reporting and data analysis, coordinates service delivery and contract requirements, and provides concierge support to clients and their members. Occasional onsite work at client locations, Corewell-based clinics or locations, or trade shows and exhibitions may be required.

Requirements

• Bachelor's degree in business administration, healthcare administration, or a relevant field.
• Five years of relevant experience in a healthcare setting or related area.
• Knowledge of health plan operations, physician front-office administrative procedures, medical terminology, medical billing and coding procedures, and provider network arrangements.

Responsibilities

• Build, maintain, and strengthen customer relationships, keeping current clients satisfied through exceptional day-to-day client service.
• Serve as a liaison between existing and potential clients and Corewell Health Employer Services at client locations, Corewell-based clinics or locations, and trade shows or exhibitions as needed.
• Provide day-to-day administrative and management oversight of contracted clinical services, such as Executive Health, onsite services, and immunization clinics.
• Coordinate with department leadership and internal and external partners throughout client implementation, setup, execution, compliance, performance, renewal, and contract closeout.
• Support scheduling, registration, billing, data collection and exchange, and interoperability requirements.
• Maintain and update the CRM data repository and automated warehouse to support business development.
• Conduct market research on client prospects, develop lead profiles, track client news, and identify potential engagement opportunities.
• Identify and communicate potential barriers to client contracting.
• Manage projects and delegated contractual requirements, supporting client goals while meeting company goals.
• Coordinate with staff assigned to the same account to ensure consistent service and fulfillment of contract deliverables.
• Follow up on client leads and requests as directed; assist with procuring items for client events and developing new client product offerings.
• Manage multiple clients and contracts concurrently and meet multiple deadlines.
• Respond to client, member, or provider inquiries concerning transactions, claims, fee schedules, authorization requests, health plan or contract management, and direct-to-employer contracting.
• Resolve outstanding billing or invoicing issues and gather required program documentation.
• Support the clinical Care Management team as directed, including research, scheduling, care coordination, and white-glove care navigation activities.
• Provide client concierge services, address client and member requests and complaints, and oversee issue resolution.
• Maintain records of client transactions, including scheduling, exception requests, single case agreements, network provider changes, payments, facilities, and services.
• Collect and analyze data from multiple sources for client programs, distribute reports, and analyze data to improve internal and external processes.
• Support internal financial and P&L analysis.
• When applicable, manage the reporting environment for care management services, including data sources and validation, and develop or enhance reports for clinical team members.
• Manage and oversee account-specific subprocesses, with additional focus on ensuring care management processes meet client goals, objectives, and KPIs.
• Administer and execute contracts as directed by Corewell Health Employer Services leadership.
• Coordinate administrative support and client deliverables, including managing portions of the employer services website and client portal, such as client user roles.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level