Employer Engagement Specialist, Utility Infrastructure

Civic Works•Baltimore, MD

6d•Hybrid

About The Position

The Employer Engagement Specialist, Utility Infrastructure (UI), is responsible for the employer side of job placement for UI graduates. The Specialist recruits and cultivates utility, construction, infrastructure, and equipment operation employers; sources openings for placement-ready graduates; presents candidates; and maintains contact with employers through each graduate’s first 90 days on the job. The role also coordinates incumbent worker training and on-the-job training (OJT) with UI employer partners. As a member of the UI track team, the Specialist works alongside the UI Program Manager, Student Success Coaches, and Job Readiness Coach. The position applies Civic Works’ job quality standards in employer relationships and advances access to quality jobs and career pathways for Baltimore residents who have historically been excluded from employment opportunities, including people affected by the criminal justice system, housing instability, and other systems. Civic Works is a community organization founded in 1993. Its Center for Sustainable Careers houses workforce development programs that help Baltimore residents develop technical and soft skills, earn certifications, and access case management and job placement services. The organization also works with employers on practices such as competitive compensation, health benefits, paid leave, and leadership training to support employee retention and outcomes. The position typically works Monday through Friday, 8:00 a.m. to 4:00 p.m., with occasional early mornings, evenings, or weekends to meet employer schedules and attend events. It involves regular local travel to employer sites, job sites, and partner meetings. The position is eligible for a hybrid schedule, with at least four days per week commuting to the Baltimore City office and the option to work remotely up to one day per week. Additional in-office days are required during the 90-day orientation period. The arrangement may change based on organizational needs.

Requirements

At least two years of experience in employer engagement, business services, job development, recruiting, sales/account management, workforce development, or a closely related field.
Proficiency in Google and Microsoft Office suites and experience using a CRM or similar data management system.
Experience working in and creating diverse, equitable, and inclusive environments.
Strong relationship-building, sales, and communication skills, including cold outreach to new employers.
Highly organized and detail-oriented, with the ability to manage multiple employer relationships, openings, and candidates at once.
Ability to advocate for graduates with employers while maintaining strong employer partnerships.
Ability to work as a member of a track team and share information promptly with coaches and program staff.
Sound judgment and discretion in handling sensitive employer and participant information.
Commitment to expanding access to family-sustaining jobs for Baltimore residents facing barriers to employment, including people with criminal records.
Valid driver’s license and reliable transportation for employer visits and job sites.

Nice To Haves

Experience in or knowledge of the utility, construction, or infrastructure industries.
Experience coordinating incumbent worker training, OJT, or other grant-funded training.
Salesforce experience.

Responsibilities

Identify, initiate, and cultivate relationships with utility, construction, infrastructure, and equipment operation employers offering family-sustaining careers for UI graduates.
Conduct employer meetings, site visits, and virtual outreach tailored to employers’ hiring models, credential requirements, and hiring calendars.
Maintain a pipeline of employer partners and job openings sufficient to meet UI track placement targets.
Build relationships with apprenticeship programs and unions in the UI sector in coordination with the Employer Engagement & Job Quality Manager.
Represent Civic Works at industry events, partner meetings, and community convenings.
Source openings for placement-ready graduates and match training, credentials, and career goals to employer needs.
Present candidates to employers, arrange interviews, and share interview details with Student Success Coaches for student preparation.
Bring current openings, employer expectations, and upcoming employer events to weekly group job search; relay employer feedback to coaches and the track team.
Participate in regular UI student case reviews.
Check in with employers during each graduate’s first 90 days on the job, address employer-side issues, advocate for graduates, and help resolve post-placement issues.
Gather employer feedback on graduate performance, curriculum, and credentials and share it with the UI Program Manager and Employer Engagement & Job Quality Manager.
Support employer partners in adopting equitable hiring and retention practices using Civic Works’ job quality framework.
Coordinate incumbent worker training, including employer outreach, course scheduling, enrollment, and communication of program expectations.
Coordinate OJT placements and agreements with UI employers and monitor trainee attendance, progress, and completion.
Meet grant requirements for incumbent worker training and OJT and collect post-training outcomes.
Plan and coordinate employer-facing events, including job fairs, employer presentations and screenings, site visits, and industry demonstrations, timed to cohort readiness and graduation.
Document employer and candidate interactions, placements, and starting wages in Salesforce.
Track progress toward UI targets for placements, starting wages, new employer partners, openings sourced per graduate, and partner engagement.
Participate in staff and team meetings, graduations, and cohort orientations.
Maintain current labor market data and information for utility and infrastructure sectors.
Provide coverage for the Solar/Roofing and EMS Employer Engagement Specialist during absences.
Perform other related duties as needed.