Employer Engagement Specialist (Disability Employment Programs)

ServiceSource, Inc.•Oakton, VA

About The Position

ServiceSource is hiring an Employer Engagement Specialist for an Employment Readiness Day Program for adults with developmental disabilities. The role builds and maintains employer partnerships to create meaningful work experiences and permanent employment opportunities for participants. Working with the Employment Readiness Team, the specialist matches work sites to participants’ interests, strengths, skills, and support needs, and supports transitions from day programs to sustainable, integrated community employment. The position also involves participant-centered support, employer consultation and disability awareness training, documentation and outcome tracking, and coordination with participants’ support teams and community partners. The role is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m. (40 hours per week), with no evening or weekend shifts. Part-time shifts are also listed as available, Monday through Friday, 10:00 a.m. to 2:30 p.m., for up to 24 hours per week; part-time employees are not eligible for the benefits package. Pay is $20 per hour. Work includes frequent local travel in Northern Virginia, including Fairfax County, Prince William, Alexandria, and Arlington, and transporting participants to work-site tours and experiences. The employee may visit varied worksites and encounter outdoor weather; office noise is usually quiet, while worksite noise may range from quiet to loud. The position requires a high school diploma or GED and one year of experience working with people with disabilities in a supported employment setting. Knowledge of supported and customized employment techniques, and experience with community outreach, networking, and partnership building, are required. A related bachelor’s degree is preferred, with one year of related experience substitutable for one year of education. A valid driver’s license and/or reliable transportation for work travel is required, along with meeting the employer’s driver eligibility requirements where applicable. For benefit-eligible employees, offerings include medical, dental, and vision coverage; company-paid life, disability, and accidental death and dismemberment insurance; a matching 403(b) retirement plan; flexible spending and health savings accounts; an Employee Assistance Program; wellness and tuition assistance; and paid time off. The posting also describes 11 observed federal holidays, promotion opportunities and career pathways, professional development funds, and an annual personal wellness reimbursement.

Requirements

High school diploma or GED.
One year of experience working with people with disabilities in a supported employment setting.
Understanding of supported employment and customized employment techniques.
Experience networking, conducting community outreach, and building partnerships with community organizations and employers.
Valid driver’s license and/or access to reliable transportation for work-related travel; eligible drivers must have a good motor vehicle record, qualify for ServiceSource driver insurance, and pass online driving training.
Willingness and availability to travel in Northern Virginia.
Strong communication and interpersonal skills, including oral, presentation, public-speaking, and writing skills; ability to respond effectively and respectfully to sensitive inquiries or complaints.
Ability to complete accurate, thorough daily notes and create and follow person-centered plans.
Ability to work with people at all levels of ServiceSource, partner organizations, and community employers.
Ability to solve practical problems in situations with limited standardization.
Knowledge of employment transition, supported employment, and job training issues for people with disabilities.
Knowledge of behavior intervention and crisis intervention counseling techniques and principles.
Ability to read, analyze, and interpret complex documents.
Computer knowledge, including Microsoft Office Suite, internet, and email navigation, and ability to demonstrate and teach these skills to participants during job development and coaching.
Ability to meet the role’s physical demands, including regularly standing, reaching, and talking or hearing; occasionally walking and sitting; and occasionally lifting or moving items up to 50 pounds.

Nice To Haves

Bachelor’s degree in Human Services, Education, Marketing, or another related field; one year of related experience may substitute for one year of education.
High-energy, creative, compassionate, organized self-starter who can lead and work as part of a team.
Excellent marketing and outreach skills, particularly with community employers.

Responsibilities

Research local businesses and use business data and statistics to identify potential employer partners for work experiences and permanent employment.
Develop and maintain relationships with prospective and current employer partners, present the program, and confirm work-experience sites.
Collaborate with the Employment Readiness Team to match sites and employment opportunities with participants’ interests, skills, and needs.
Maintain positive partnerships with participant support teams, internal and external programs, community resources, partners, and employers; address employer concerns and support employer satisfaction.
Complete required documentation and planning accurately, thoroughly, and on time, and maintain compliance with funding partner, CARF, and other regulatory requirements.
Collect and analyze program outcome data, and conduct employer focus groups and satisfaction surveys.
Provide consultation, guidance, and disability awareness training to employers and educational program representatives.
Participate in Person-Centered Planning and other meetings related to participant outcomes and support activities.
Communicate regularly with internal and external directors, supervisors, rehabilitation counselors, support coordinators, families, significant others, and other relevant people about participant progress and employment-readiness activities.
Support program design, development, and implementation.
Transport participants to employment settings for tours and work experiences and travel frequently within Northern Virginia.
Ensure participants’ vocational and non-vocational needs are met through holistic, person-centered services; respond to health, safety, and accommodation needs; and provide counseling and crisis intervention support.
Maintain familiarity with behavior intervention techniques and perform other related responsibilities as assigned.

Benefits

More than three weeks of paid time off during the first year, with paid time off increasing based on tenure.
Eleven observed federal holidays.
Medical, dental, and vision coverage, including coverage for family.
Company-paid life insurance, disability insurance, and accidental death and dismemberment insurance.
403(b) retirement plan with employer matching; the posting also mentions generous 403(b) and 401(a) options.
Flexible spending and health savings accounts.
Employee Assistance Program.
Wellness Program and $500 annual personal wellness reimbursement.
Tuition reimbursement or tuition assistance and professional development funds.
Promotion opportunities and clear career pathways.