Employee Services Specialist

Colorado State University•Fort Collins, CO

1d•$45,000 - $55,000•Hybrid

About The Position

This position serves as a primary resource for employee related services within the Division of Human Resources, providing HR support and assisting employees via help cases submitted in Workday, phone calls, emails and an in-person service center. The role responds to employee questions and resolves a variety of standard and moderately complex Human Resources issues. This position offers a hybrid work schedule, rotating with other staff based on business needs, following successful completion of in-person training.

Requirements

Associates Degree and 1 year of relevant experience; or a high school diploma and 2-3 years of relevant experience.
Experience in HR support, employee services, or customer service
Experience utilizing computers in a professional environment for daily tasks
Strong communication, attention to detail, and organizational skills

Nice To Haves

Experience prioritizing and managing a high volume of inquiries across multiple communication channels in a fast-paced environment.
Experience handling sensitive or confidential information with professionalism and discretion.
Experience collaborating with cross-functional teams or subject-matter experts to resolve employee issues or improve processes.

Responsibilities

Serve as a primary employee contact for the Division of Human Resources
Interpret and apply HR policies, procedures, and regulatory requirements to provide guidance
Perform Workday Help Tier 1 and Tier 2 case intake, triage, documentation, and resolution
Analyze employee data, records and other information to identify issues, determine root causes, and develop appropriate resolutions.
Advise employees in understanding HR processes, options, questions and enrollment timelines
Evaluate the complexity of issues and exercise judgment to determine when to escalate or collaborate with subject-matter experts.
Maintain accurate documentation of all employee interactions and case resolutions
Monitor workloads and performance metrics to meet established service level agreements and support continuous service improvement.
Contribute expertise updates the development and maintenance of HR knowledge base materials, documentation, and employee-facing resources.