Employee Services Assistant

Titan America•Norfolk, VA

1d•Onsite

About The Position

About Titan America Titan America LLC (NYSE: TTAM), a TITAN Group Company, is one of the premier producers of cement and building materials in the eastern United States and the North American subsidiary of the TITAN Group. With a history spanning over 100 years, Titan America has consistently delivered innovation, operational excellence, and sustainable solutions. Our comprehensive portfolio—including cement, aggregates, fly ash, ready-mix concrete, and specialty admixtures—serves diverse customer needs across commercial, industrial, and infrastructure markets.

Requirements

Intermediate to advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP functions, data analysis, reporting, and spreadsheet reconciliation
Excellent written and verbal communication skills
Strong customer service skills supporting employees and managers
Ability to work both independently and collaboratively across departments
Experience with reviewing, tracking, and resolving system or case management issues
Understanding of SOX compliance procedures and data security practices
Ability to handle and maintain confidentiality of sensitive employee and payroll information
Strong organizational skills with the ability to manage multiple tasks and meet reporting deadlines
Experience administering employee leave programs, including FMLA and Short-Term Disability
Experience with HRIS and payroll systems, preferably UKG
Experience with case tracking and system management processes (e.g., UKG case management)

Responsibilities

Complete the Bureau of Labor Statistics surveys for the various locations.
Prepare and submit the Multiple Worksite Report for Virginia, Florida and North Carolina.
Assist employees and managers with login issues on the UKG Clocks, Web Clock, and mobile application.
Serve as a backup to the Payroll System Administrator for payroll maintenance and UKG security setup, ensuring adherence to SOX compliance procedures.
Manage and report on open UKG cases.
Submit payroll tax payment coding to accounting, following SOX compliance procedures.
Oversee the FMLA and STD plans with Lincoln Financial.
Create Friday STD report for HR and payroll.
Assist Human Resources Manager with questions about FMLA or STD claims.
Monitor the Payroll Tax inbox and notify relevant parties of issues as necessary.
Handle unemployment claims received by the department, ensuring timely distribution to the appropriate HR Manager for completion.
Assist Wellness Program in providing administrative support