Employee Services Advisor

Walker • Niagara Falls, ON

4d • CA$52,000 - CA$57,000 • Hybrid

About The Position

We’re looking for a dynamic Employee Services Advisor to play a critical role in our Human Resources team. In this role, you’ll be the go-to person for employee service centre support, ensuring data integrity, and exceptional customer service for our employees, managers, and HR team. You’ll collaborate closely with Payroll and IT to resolve issues swiftly and accurately, helping to ensure our team members are paid on time and with precision. Located at our Head Office in Niagara Falls, you’ll have flexibility to work remotely up to two days per week. You’ll report directly to the Director of Total Rewards.

Requirements

• Two+ year post-secondary diploma or degree in Human Resources studies or training/equivalent.
• 6-12 months of HR-related experience, ideally in payroll and group benefits and retirement program administration.
• A valid Ontario G Class Driver’s License in good standing and access to a vehicle for travel to local Walker sites.
• Experience with various aspects of group benefit and pension plan administration.
• Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Excellent attention to detail and discretion in handling confidential information.
• Practiced critical thinking and problem-solving skills to resolve unique situations effectively.
• Proficiency in reading and interpreting policy, legislation, and procedure manuals.

Responsibilities

• Maintaining and updating employee databases, payroll information, and other key data systems, ensuring accuracy and completeness.
• Supporting payroll processes by addressing errors and ensuring timely corrections, especially during year-end processes.
• Responding to employee inquiries regarding group benefits and retirement plans, and payroll-related questions, providing accurate and timely assistance as well as creating related engaging employee communications.
• Correcting errors regarding earnings accuracy and regular and year-end payroll processes (i.e., car allowance/excess mileage), including electronic & hard files.
• Maintaining the Oracle absence module (vacation, floater, volunteer, training time, buy-vacation program) and coordinating related periodic and annual communications.
• Enrolling new members, responding to inquiries and requests to ensure accurate/timely benefit plan and retirement plan administration, including preparing and issuing member communications and liaising with third-party customer service representatives.
• Reconciling internal accrual systems and updating the system as needed with consultation of other internal key players. Participating in annual plan audits and regularly auditing systems to ensure data integrity.
• Creating various reports and analyses of data to support HR Business Partners & Managers as required.

Benefits

• A comprehensive total rewards package and benefits to support your wellbeing.
• Flexible work arrangements to maintain a healthy work-life balance.
• Opportunities to give back, including two paid volunteer days each calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree