Employee Services and Training Manager

State of Illinois•Springfield, MO

10d•Hybrid

About The Position

The Employee Services and Training Manager oversees key Human Resources functions for the Illinois Emergency Management Agency and Office of Homeland Security (IEMA-OHS), including benefits, timekeeping, payroll, personnel transactions, employee training, and onboarding and offboarding. The position supervises HR staff, ensures accurate and timely service delivery, manages agency-wide training and employee engagement initiatives, and provides confidential reporting and program support to HR management and agency leadership. The role also assists with labor relations matters and investigations as needed. Under general direction, the position manages the activities and operations of Benefits, Timekeeping, Transactions, and Payroll in the Human Resources Division and serves as a full-line supervisor. It manages and provides onboarding/offboarding and agency-wide training, including workforce development and new employee and supervisor training. It plans and executes confidential programs, provides program reporting, and completes projects and reports for the Human Resources Manager and IEMA leadership. In the absence of the Labor Relations Administrator, it may assist the agency’s labor team to ensure continuity of operations. The position is based at 4800 W Wabash Ave, Springfield, Illinois. The anticipated hybrid schedule involves three to five days per week in the office, depending on operational needs. Regular hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.; overtime may be required, including evenings and weekends, and the role requires travel, potentially with overnight stays.

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of college, preferably with courses in business or public administration.
At least three years of progressively responsible administrative experience in a public or business organization.
Ability to complete a criminal history check through the Illinois State Police and a background check, and to self-disclose criminal history.
Ability to work overtime, including evenings and weekends, as requested or required.
Ability to travel for work, with overnight stays as appropriate.
Possession of an appropriate, valid driver’s license.
Ability to use state-issued equipment, such as a cell phone or laptop.
Compliance with applicable revolving door restrictions and required Statements of Economic Interest.

Nice To Haves

Five years of professional experience managing or overseeing employee services functions, including benefits administration, payroll operations, timekeeping processes, personnel transactions, leave administration, or employee records management.
Three years of professional experience managing or coordinating employee training programs, including new employee orientation, supervisor training, workforce development initiatives, or learning management systems.
Five years of professional experience interpreting and applying statewide personnel policies, procedures, and employment regulations, including the Personnel Code, Personnel Rules, Pay Plan, collective bargaining agreements, FMLA, ADA, and other applicable laws and regulations.
Two years of professional experience handling confidential labor relations investigations and exercising discretion when managing employee relations matters.
Two years of professional experience supervising professional staff, including assigning work, monitoring performance, providing guidance, and managing workload priorities.
Two years of professional experience managing employee lifecycle processes, including onboarding, crossboarding, offboarding, employee transitions, and related HR process improvements.
Two years of professional experience using human resources information systems, personnel systems, learning management systems, and automated tracking tools to maintain records, monitor compliance, and generate reports.
Two years of professional experience developing, implementing, or evaluating HR programs, including employee engagement initiatives, performance evaluation processes, employee surveys, or workforce improvement strategies.

Responsibilities

Oversee Benefits, Timekeeping, Transactions, and Payroll functions in the Human Resources Division.
Serve as a full-line supervisor of HR staff.
Manage and provide onboarding/offboarding and agency-wide training, including workforce development and new employee and supervisor training.
Plan and execute confidential programs and provide program reporting and other requested or required projects and reports for the Human Resources Manager and IEMA leadership.
Assist the agency labor team on labor relations matters when the Labor Relations Administrator is absent, ensuring continuity of operations.
Perform other duties as required or assigned that are reasonably within the scope of the position.