Employee Services and Training Manager

State of Illinois•Springfield, IL

1d•$8,571 - $10,350•Hybrid

About The Position

The Employee Services and Training Manager oversees key Human Resources functions for the Illinois Emergency Management Agency and Office of Homeland Security (IEMA-OHS), including benefits, timekeeping, payroll, personnel transactions, employee training, and onboarding and offboarding. The position supervises HR staff and ensures accurate, timely service delivery. It manages agency-wide training and employee engagement initiatives and provides confidential reporting and program support to HR management and agency leadership. The position may also assist with labor relations matters and investigations as needed. The role serves as the agency’s Employee Services Manager, overseeing Benefits, Timekeeping, Transactions, and Payroll within the Human Resources Division, and as a full-line supervisor. It also serves as Human Resources Training Manager, managing and providing onboarding and offboarding and agency-wide training, including workforce development and new employee and supervisor training. The position plans and executes confidential programs, provides reporting, and completes projects and reports requested or required by the Human Resources Manager and IEMA leadership. In the absence of the Labor Relations Administrator, it may support the agency’s labor team to ensure continuity of operations. The position is based at 4800 W Wabash Ave, Springfield, Illinois. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with weekends off. Hybrid work may be available, with 3 to 5 days per week in the office depending on operational needs. Overtime may be required, including evenings and weekends, and travel with overnight stays may be necessary.

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of college, preferably with courses in business or public administration.
At least three years of progressively responsible administrative experience in a public or business organization.
Ability to travel in the performance of duties, including overnight stays as appropriate.
Appropriate, valid driver’s license.
Ability to use state-issued equipment, such as a cell phone or laptop.
Completion of an Illinois State Police criminal history check, a background check, and self-disclosure of criminal history.
Ability to work overtime, including scheduled, unscheduled, or last-minute overtime, and to work evenings and weekends when requested or required.

Nice To Haves

Five years of professional experience managing or overseeing employee services functions, including benefits administration, payroll operations, timekeeping, personnel transactions, leave administration, or employee records management.
Three years of professional experience managing or coordinating employee training programs, including new employee orientation, supervisor training, workforce development initiatives, or learning management systems.
Five years of professional experience interpreting and applying statewide personnel policies, procedures, and employment regulations, including the Personnel Code, Personnel Rules, Pay Plan, collective bargaining agreements, FMLA, ADA, and other applicable laws and regulations.
Two years of professional experience handling confidential labor relations investigations and exercising discretion in employee relations matters.
Two years of professional experience supervising professional staff, including assigning work, monitoring performance, providing guidance, and managing workload priorities.
Two years of professional experience managing employee lifecycle processes, including onboarding, crossboarding, offboarding, employee transitions, and related HR process improvements.
Two years of professional experience using human resources information systems, personnel systems, learning management systems, and automated tracking tools to maintain records, monitor compliance, and generate reports.
Two years of professional experience developing, implementing, or evaluating HR programs, including employee engagement initiatives, performance evaluation processes, employee surveys, or workforce improvement strategies.

Responsibilities

Oversee Benefits, Timekeeping, Transactions, and Payroll activities and operations in the Human Resources Division.
Serve as a full-line supervisor.
Manage and provide onboarding and offboarding and agency-wide training, including workforce development and new employee and supervisor training.
Plan and execute confidential program activities, provide program reporting, and complete projects and reports for the Human Resources Manager and IEMA leadership.
Assist the agency labor team on labor relations matters in the absence of the Labor Relations Administrator to ensure continuity of operations.
Perform other duties as required or assigned that are reasonably within the scope of the position.