Employee Relations Program Manager

QTS Data Centers • Overland Park, KS

6d

About The Position

QTS is a global digital infrastructure company that designs, builds, and operates advanced data centers supporting AI, cloud, and digital transformation initiatives. The Employee Relations Program Manager will build and lead QTS’s employee relations function, evolving practices in partnership with People Services, Legal, and business leadership. The role promotes consistent, compliant, and value-aligned outcomes across complex employment matters.

The position advises on sensitive performance and disciplinary cases, manages workplace investigations, provides guidance on policy interpretation, mitigates risk, and supports a compliant, inclusive, and high-performing culture. It requires extensive employee relations expertise and includes developing strategy and frameworks, advising business leaders, analyzing trends, supporting training, and collaborating on policy and compliance matters.

Requirements

• Bachelor’s degree in human resources, Business Administration, or a related field.
• Five or more years of experience in employee relations or HR, with significant investigation experience.
• Strong knowledge of U.S. employment laws and regulations.
• Awareness of government agency and EEOC response and defense.
• Ability to manage sensitive and confidential situations with professionalism and sound judgment.
• Experience managing complex terminations and structured employee exit discussions.
• Experience partnering closely with Legal teams on employment matters.
• Excellent written and verbal communication skills, including experience drafting detailed investigation reports.
• Ability to influence and build trust with stakeholders at all levels of the organization.
• Strong analytical and critical thinking skills.

Nice To Haves

• HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR.

Responsibilities

• Develop and implement employee relations strategy in partnership with Legal and the People Services Organization.
• Build frameworks and standards for managing performance concerns, conduct issues, investigations, and terminations.
• Conduct prompt, thorough, and impartial investigations into employee complaints or misconduct, including allegations of harassment, discrimination, retaliation, and policy violations.
• Partner with Business Partners and leadership to resolve employee relations issues while balancing legal risk and business needs.
• Advise Business Partners and management on performance management, disciplinary actions, and conflict resolution.
• Ensure consistent application and interpretation of company policies, procedures, and applicable employment laws.
• Draft investigation reports and other employee relations documents.
• Support development and delivery of employee relations training for managers and employees.
• Analyze employee relations trends and recommend solutions to improve workplace culture and reduce risk.
• Collaborate with Legal as appropriate to ensure alignment with regulatory requirements.
• Assist in maintaining and updating employee policies and procedures to reflect current laws and best practices.
• Support audits, regulatory inspections, and internal reviews as needed.

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Bonus or commission eligibility for every employee.
• Generous PTO.
• Paid Volunteer Days plus Floating Holidays.
• Stock Purchase Plan (SPP).
• 11 paid holidays annually and holiday compensation when worked.
• Pet and Legal Insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Parental Leave.
• Military Benefits Package.
• QTS Charitable Matching Gift Program.
• QTS Scholarship for Employee Dependents.
• QTS Crisis Fund.
• Wellness Program.
• Tuition Reimbursement Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager